Role: HR Business Support Adviser
Job Type: Permanent
Location: Peterborough
Number of hours: 40 hours per week – full time
We have an exciting role for you as a HR Business Support Adviser
The Role
As a HR Business Support Adviser you will ensure that all HR administration transactions are processed within agreed timeframes and to contractual quality standards. In this role you will support the HR Direct telephone function by responding to calls received from employees and 3rd parties. This role involves high volume of calls and a quick turnaround time and dealing with transactions. This will require policy and system knowledge and case management and call handling skills.
Key responsibilities:
* Work as part of the administration of HR transactions, to assist with the payroll feeds according to monthly schedules and ensure the integrity of payroll information and inputs.
* Achieve agreed Key Performance Indicators through maximising performance and providing excellent customer service.
* Support internal or strategic projects and “ad-hoc” tasks.
* Provide administrative services in respect of Senior Management Function activity including annual fit and proper checks in accordance with contractual agreements.
* Develop processes to support the HR Admin service.
* Proposal of and implementation of service improvements.
* Completion of Senior Manager Function activities in line with client and FCA requirements.
* All Service Level Agreements met in relation to processing transactions and quality.
* Provide project support as requested by HR Administration Manager.
* Achieve and maintain competency on all core tasks through pro-actively seeking, arranging and completing training required.
Your Profile
Essential skills/knowledge/experience:
* MS Excel.
* MS Word.
* MS Powerpoint.
* Telephony applications.
* Customer Service including written communication – letters, emails etc.
* Experience of handling a wide range of diverse, sensitive and confidential activities within a customer-facing environment.
* An understanding of National insurance and tax legislation.
* An understanding of Statutory Sickness and Maternity pay.
* An understanding of manual payroll calculations.
* An understanding of FCA requirements in respect of Senior Managers.
Desirable skills/knowledge/experience:
* SAP.
* Ultimatix.
* Visio.
Next Steps
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
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