Role: HR Business Support Adviser
Job Type: Permanent
Location: Peterborough
Number of hours: 40 hours per week – full time
We have an exciting role for you as a HR Business Support Adviser
The Role
As a HR Business Support Adviser, you will ensure that all HR administration transactions are processed within agreed timeframes and to contractual quality standards. In this role, you will support the HR Direct telephone function by responding to calls received from employees and 3rd parties. This role involves a high volume of calls and a quick turnaround time, dealing with transactions. This will require policy and system knowledge, case management, and call handling skills.
Key responsibilities:
* Work as part of the administration of HR transactions, to assist with the payroll feeds according to monthly schedules and ensure the integrity of payroll information and inputs.
* Achieve agreed Key Performance Indicators through maximizing performance and providing excellent customer service.
* Support internal or strategic projects and “ad-hoc” tasks.
* Provide administrative services in respect of Senior Management Function activity including annual fit and proper checks in accordance with contractual agreements.
* Develop processes to support the HR Admin service.
* Proposal of and implementation of service improvements.
* Completion of Senior Manager Function activities in line with client and FCA requirements.
* All Service Level Agreements met in relation to processing transactions and quality.
* Provide project support as requested by HR Administration Manager.
* Achieve and maintain competency on all core tasks through pro-actively seeking, arranging, and completing training required.
Your Profile
Essential skills/knowledge/experience:
* MS Excel.
* MS Word.
* MS PowerPoint.
* Telephony applications.
* Customer Service including written communication – letters, emails, etc.
* Experience of handling a wide range of diverse, sensitive, and confidential activities within a customer-facing environment.
* An understanding of National Insurance and tax legislation.
* An understanding of Statutory Sickness and Maternity pay.
* An understanding of manual payroll calculations.
* An understanding of FCA requirements in respect of Senior Managers.
Desirable skills/knowledge/experience:
* SAP.
* Ultimatix.
* Visio.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources, and discounts within the larger Tata network.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.
Next Steps
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
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