Integrated Care Clinician (Nurse) - Cwmbran
The post holder will undertake telephone triage assessments of patients in an efficient and effective way.
They will implement/advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols and guidelines.
Will work primarily in an autonomous capacity, assessing advising and treating callers/clients within agreed guidelines.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
To undertake safe and effective telephone clinical assessment, providing advice, and if necessary onward referral to the appropriate agency/professional, for people with a wide range of conditions accessing the service.
Exercise a high degree of professional autonomy and clinical judgement by critically analysing complex information utilising:
1. The Clinical decision support software (CDSS) or
2. A generic symptomatic assessment tool/framework
3. Emergency Communication Nurse System (ECNS)
Possess strong clinical skills and sound judgement underpinned by experience and theoretical knowledge.
Refer to other members of the multidisciplinary team as appropriate.
Manage calls in an appropriate manner, which is safe, clinically/situationally appropriate and evidence based in line with caller's needs.
Identify emergency situations and redirect care appropriately.
Provide self-care advice to empower callers to manage their symptoms at home where appropriate.
Support callers to CHOOSE WELL, by advising of the correct use of primary care, emergency services and other health or social care related organisations.
Person Specification
Qualifications and/or Knowledge & Experience
1. NMC Registered Nurse (adult or Child), relevant clinical practice as a nurse in front line, acute or chronic care, or telephone based triage or HCPC Registered Paramedic with demonstrable post registration experience as a Paramedic in front line services.
2. Evidence of undertaking regular update training and continuous personal/professional development as required by regulating body.
Aptitude and Abilities
1. Able to demonstrate strong listening and communication skills
2. Able to empathise with and reassure patients and their family members/friends in crisis situations.
3. Able to take and follow instructions
4. Able to demonstrate team working with a collaborative style
5. Able to work to own initiative and make decisions
6. Able to demonstrate sound clinical decision making capabilities
7. Able to assess, minimise and manage risks and to defuse stressful situations and challenging callers
8. Be able to demonstrate high levels of current clinical knowledge, computer literate, committed to personal and professional development
9. Highly organised and priority conscious
10. Evidence of continuous professional development
11. Committed to ongoing training and development including mandatory updates
12. Ability to work under their own initiative without direct supervision
13. Ability to speak Welsh
Other
1. Flexibility - expect to work a rotating shift system including working nights and weekends (unsocial hours)
2. Ability to travel to other sites as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£37,898 to £45,637 a year, pro rata
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