Location: Era - Wolverhampton
How the role will make an impact:
We are seeking an experienced Internal Sales Executive to join ERA and play a crucial role in achieving customer acquisition and revenue growth objectives. This role will be responsible for building relationships with existing and prospective customers, as well as internal teams, to guide the sales process and ensure a seamless customer experience.
Main Tasks & Responsibilities:
* Making outbound calls to our existing database of customers
* Understanding customers' business product needs
* Discussing and providing quotations for the full product range
* Closing new leads and opportunities
* Achieving set KPIs on a weekly and monthly basis
* Undertaking a range of administrative duties relating to processing customer orders
* Ensuring the internal database is up to date and accurate including the CRM system
Key Skills:
* Demonstrate proven experience in an internal sales/outbound sales role.
* Commercial acumen with the ability to meet KPIs and order values.
* Experience using IT systems such as SAGE and Salesforce is preferred but not essential.
Key Competencies:
Drives Results - Pays close attention to the customer needs and questions.
Customer Focus - Tailors your approach based on the customer's needs.
Communicates Effectively - Asking questions to gather all the necessary information to resolve the queries correctly
Benefits
* Competitive Salary
* 25 days holiday plus bank holidays
* Holiday purchase scheme
* Pension match up to 7%
* 4 x Salary Life Assurance
* Enhanced Maternity, Paternity, Adoption and Shared Parental Leave
* Employee Assistance Programme
* Cycle to Work Scheme
* Free Eye Tests
* Subsidised Canteen
* Volunteering and Team Building Days
About Us:
Here at Tyman UK and Ireland, our purpose is to transform the security, comfort, and sustainability of living and working spaces through our expert touch.
ERA is a leader in the design, development, manufacture and supply of decorative and security hardware and smartware for residential doors and windows.
Tyman UK and Ireland is one of three divisions within the Tyman Group which has over 4000 employees globally and facilities in 17 countries. Tyman's UK & Ireland Division comprises three businesses: ERA, Zoo and Access 360.
Health & Safety Responsibilities:
In our company, the health and safety of our employees are our top priorities. We are committed to providing a safe and supportive working environment by adhering to the highest safety standards and regulations. Through comprehensive training, regular safety checks, and open communication, we ensure that every team member feels confident and protected while performing their duties. We continuously strive to minimise risks, promote well-being, and encourage a culture of safety across all levels of our organisation.
Join us, and be part of a team where your safety is as important as your success.