The role of the Patient Pathway Coordinator is to work closely with clinicians and Service Managers to ensure that the care pathway of all patients is effectively managed.
The post holder will be required to act as a flexible administrative resource actively supporting patient pathway improvement projects. The post holder will have direct patient contact working with the wider multidisciplinary team to ensure that patient care is coordinated and delivered with minimum level of difficulty to our patients, in the service delivery of 18 week and cancer waiting time pathways and other performance targets.
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
· Ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues
· Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team.
· Use the Trust’s transcription system to type letters as well as top and tailing. To ensure that letters are processed within a timely manner, at times patient letters will contain complex and sensitive information which could be found to cause emotion or distress, this is due to the nature of the pathways within the service.
· Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations Carry and retrial of patients notes, including physical demand associated with carried load.
· Contact patients offering them a choice of appointment dates and agree with them the date of admission
· To have a sound understanding of 18 week and cancer waiting time
targets, rules and procedures, and to work proactively to ensure that all targets are maintained.
· The post holder should provide a weekly update to Service Managers so they are aware of any pathway delays or potential breaches of waiting times targets.
· To schedule outpatient appointments ensuring that clinics are utilised appropriately and effectively.
· To establish and maintain strong communication links with the clinical team
· Deal with non-clinical queries from patients, their carer’s, general practitioners and members of the admin & clerical team.
This advert closes on Friday 18 Apr 2025