Head of Visitor and Park Support
Hyde Park, London
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.
We are now looking for a Head of Visitor and Park Support to join us on a full-time, permanent basis.
The Benefits
- Salary of £42,000 - £47,500 per annum, depending on experience
- 26 days' annual leave plus public holidays
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is an outstanding opportunity for a high-calibre individual with experience leading large customer service or visitor support teams to join our renowned organisation.
In this leading role, your expertise will be at the forefront of developing and implementing modern systems and processes that enhance the visitor experience while preserving the heritage of these iconic green spaces.
So, if you want to help shape the future of our vital services and systems in some of the Capital’s most treasured locations, apply today!
The Role
As the Head of Visitor and Park Support, you will lead the Visitor Support, Park Support, Park Events and Finance Support teams to deliver the highest standard of service.
Providing strategic leadership, you will work with our parks, communications & engagement, events, IT and finance teams. You will seek to develop and implement systems and processes for customer relationship management, financial management, small events and activity licences.
You will also create effective customer service procedures, policies, and standards, and ensure systems and processes meet the needs of both customers and parks staff.
Additionally, you will:
- Ensure administrative systems and processes are consistent, efficient and implemented
- Develop a Small Events strategy and roll this out across the parks
- Roll out a new process for supporting all Park Managers with their budgets
About You
To be considered as our Head of Visitor and Park Support, you will need:
- Experience leading customer service and/or visitor support teams
- Experience using and/or developing customer relationship management systems
- Substantial management experience with large, high-performing teams
- Experience managing internal and external stakeholders
- The ability to review data, identify trends and make data-driven decisions
- Change management skills
- Strong communication skills
- A degree, equivalent qualification or significant customer service experience
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
Other organisations may call this role Visitor and Park Support Lead, Head of Customer Service, Head of Customer Operations, Customer Service Manager, Visitor Services Manager, Head of Visitor Services, or Senior Visitor and Park Support Manager.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
So, if you are interested in this unique opportunity as a Head of Visitor and Park Support, please apply via the button shown. Successful candidates will be appointed on merit.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.