Commercial Account Handler – Commercial Insurance We are seeking a proactive and customer-focused Commercial Account Handler to join our dynamic team at a growing insurance brokers in North Staffordshire. This role is pivotal in managing and developing relationships with clients in the commercial and business insurance sector. Location: Stoke on Trent, ST5 Salary: £28,000 - £35,000 depending on experience Working Hours: Office Based - Monday – Friday 9am – 5pm (flexible when required) Key Responsibilities: Client Management: Handle a portfolio of commercial insurance clients, providing expert advice and tailored solutions. Sales Development: Identify and pursue opportunities to upsell and cross-sell insurance products to meet client needs and achieve sales targets. Policy Administration: Manage renewals, mid-term adjustments, and new business policies efficiently and accurately. Customer Service: Deliver exceptional service by promptly addressing client queries and concerns, ensuring their insurance needs are fully met. Market Liaison: Negotiate with insurers to secure competitive terms and coverage for clients. Skills and Qualifications: Proven experience in commercial insurance, with a strong understanding of products and services. Excellent communication and negotiation skills. Excellent problem solving skills. Ability to work in a target-driven environment while maintaining a customer-first approach. Strong organisational, attention to detail and proactive approach. Cert CII qualification (or working towards) is advantageous. Benefits: 24 days annual leave bank holidays Closed over Christmas period – fully paid Free parking Healthcare Corporate days out Interested? Call Laura on (phone number removed) for more information or send CV to (url removed)