Position Credit Controller Location
Voyage Care, Wall Island, Birmingham Road, WS14 0QP
Fixed Term Maternity Cover 13 months
Reporting to the Credit Control Manager, the Credit Controller is responsible for the timely and effective receipt of payments and query resolution through communication with customers and the operational network.
Role & Responsibilities
1. Contacting customers by telephone and email to ensure timely receipt of payment
2. Manage your own workload to ensure all key accounts managed in accordance with the department KPI's
3. Ability to run and analyse an aged debt report
4. Liaise with other departments to ensure invoices are generated in a timely manner and all payments are allocated at month-end
5. Liaise with the operational network and other internal departments to resolve outstanding queries
6. Take card payments when required
7. Escalate overdue and/or queried accounts to senior management where required
8. Conduct conference calls with the branches/operations to give an update of overdue debt and outline processes to prevent future queries
9. Meet with branches and/or customers where needed to resolve disputes and implement processes to prevent future queries
10. Negotiate settlement figures and/or payment plans where required
11. Creation and distribution of Statements and other chase le...