Business Unit: Maintenance & Repair Europe
Posting Date: Sep 13, 2024
AMETEK, Inc is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5 billion.
At AMETEK, we are committed to a corporate culture that values diversity and fosters a work environment that enables colleagues to develop meaningful and rewarding careers. We consider ourselves responsible corporate citizens and are committed to operating our facilities in an environmentally responsible manner.
AMETEK MRO, a unit of AMETEK Aerospace & Defense, is a global provider of third-party MRO services to commercial, regional and general aviation customers as well as military, helicopter and business jet markets.
Roles & Responsibilities
1. Build and maintain strong customer relationships with assigned customer accounts.
2. Resolve customer queries as they arise including account queries and warranties.
3. Maintain the Forward Load for dedicated customer accounts, scheduling orders as required, quoting units and liaising with the Commercial Manager to highlight any prioritisation issues which need to be resolved with the wider Ramsgate Customer Support Team.
4. Facilitate the resolution of Technical Issues between workshops and customers.
5. Provide information for queries regarding OTD score as required on a weekly basis.
6. Maintain Gross Margin for assigned customer accounts.
7. Communicate Customer Status reports for assigned accounts which require these.
8. Raise WO’s for customers as required.
9. Scan and file Work Packs as completed.
Competencies
* Ability to work well in multidiscipline/cross-functional teams.
* Excellent interpersonal skills and ability to build close-knit relationships with external customer contacts.
* Strong analytical, administrative and organisation skills and excellent attention to detail.
* Innovative and enthusiastic.
* Ability to work under pressure, to tight deadlines and multi-task.
* Strong communicator (written and verbal).
* Creative and outgoing.
* Well organised and self-motivated.
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