WHO WE ARE:
Great Events by Great People.
We are CloserStill. We run more than 100 market-leading, B2B events and gatherings focused on the Business Technologies, Healthcare and Future Transport and Infrastructure sectors.
We are committed to excellence and innovation in our business operations and in our brands. Resulting in widespread recognition including numerous accolades and prestigious awards for our events like the London Vet Show and Learning Technologies to Tech Show and DevLearn, we were honoured to have been named in The Sunday Times Top 100 Best Companies to work for three consecutive years, from 2018 to 2020.
But we are nothing without our "CloserStillians". We are committed to building an environment for our workforce to excel.
WHO WE ARE LOOKING FOR:
We are seeking a highly organised and professional Key Account Business Support Manager to provide comprehensive administrative support to our key account team and meet tight deadlines. This role involves acting as the principal point of contact for project delivery in a highly regulated sector. A key focus is on compliance, necessitating a strong aptitude in contracts and agreements, alongside meticulous attention to detail.
The ideal candidate will be a proactive problem-solver with exceptional communication skills and the ability to manage multiple tasks and multiple accounts simultaneously and efficiently. This role requires close collaboration with internal stakeholders, including marketing, operations, sales, and finance teams, as well as direct communication with clients to deliver outstanding event experiences.
Key Responsibilities:
Compliance Management:
* Ensure all projects adhere to industry regulations and company policies.
* Manage contracts and documentation for compliance.
* Conduct reviews of project deliverables to ensure accuracy and quality.
* Monitor project progress and promptly address issues.
Client Management:
* Serve as the main liaison for pharmaceutical clients.
* Tailor event solutions to meet client needs.
* Provide regular updates and handle client enquiries professionally.
* Manage multiple event accounts and track project progress.
Stakeholder Collaboration:
* Coordinate with internal departments for seamless event execution.
* Prepare and present post-event reports.
* Lead pharmaceutical compliance efforts and provide internal training.
Quality Assurance:
* Review event plans for compliance and quality.
* Ensure clients meet paperwork and regulatory requirements.
* Work with external agencies on pharmaceutical compliance.
Qualifications:
* Experience in compliance or healthcare/pharmaceutical sectors preferred(but not required)
* Proven ability to manage multiple accounts.
* Strong organizational, communication, and multitasking skills.
* Detail-oriented and able to handle high-pressure situations.
* Proficiency in project management tools preferred.
* Independent and client-focused with adaptability.
We do not offer sponsorship for this role
CloserStill Media reserves the right to request a DBS or credit check should the role require it.
DIVERSITY AND INCLUSION:
CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.
We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.
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