We’re looking for an Account Manager to join the Kobas team.
Strictly no agencies. Really. No agencies at all, whatsoever. Candidates must have the right to work in the UK.
About Kobas
Kobas provides Software-as-a-Service to the hospitality industry, transforming operational routines from dull, spreadsheet-based grind to quick, point-and-click management, across our core product pillars: In-Venue, Operations, Customers, Teams and Insights.
Our software helps food and beverage businesses process millions of pounds of sales each year. We unite with our clients so that they can benefit from our complete hospitality system, as well as ensuring that best practices can be followed, sharing knowledge amongst our clients, providing insight, and achieving maximum ROI.
So, if you enjoy a bite out to eat or enjoying a drink with friends – you’ve most likely been served using Kobas technology.
Mission Statement
Make it simple for hospitality operators to run their businesses intelligently, efficiently, and profitably.
Vision
Holistic hospitality management that brings the team together. Use our passion for technology to make hospitality successful, exciting, and enjoyable for everyone.
About the role
As an Account Manager, your primary mission is to drive client success by delivering expert operational advice and ensuring that clients fully maximize the value of Kobas’s services. You will build and maintain strong, positive relationships with our clients, and become a trusted partner who understands their unique needs and helps them thrive.
Your role will involve working proactively to identify opportunities for operational improvement, providing tailored support, and delivering insights that empower clients to achieve their business goals. By fostering these strong relationships and driving value, you will naturally play a key part in reducing churn and mitigating risk.
Success in this role requires independent working, strong self-motivation, and excellent administrative skills, alongside the ability to manage multiple accounts effectively. You will also collaborate with external partners to contribute to the long-term success of both our clients and Kobas.
Responsibilities
1. Manage multiple client accounts, ensuring satisfaction and long-term retention
2. Provide training, support, and system configurations for clients
3. Conduct regular client meetings (remote and on-site)
4. Work independently to resolve client issues and escalate when needed
5. Contribute to communication efforts like newsletters and knowledge base content
What you’ll bring to the table
1. Proven experience in account management, customer success, or hospitality (1-3+ years)
2. Strong relationship-building, organisational, and problem-solving skills
3. Confidence in delivering training and resolving client issues independently
4. Self-motivation and the ability to manage multiple priorities
5. Full UK driving licence and ability to travel nationwide
What Kobas serves up
1. £30,000 – £38,000 basic per annum (DOE)
2. Strong basic training, leadership and direction whilst fostering autonomy
3. Equipment for your working from home setup
4. Remote-first ethos, with the flexibility to work at a location where it works for you
5. Flexible working hours to balance out other life priorities
6. 25 days annual leave, plus bank holidays and annual increments with service
7. Annual social calendar and other treats
8. Employee assistance program provided by healthassured.org
If you think you’ll be a good fit and want to be part of something exciting, apply below. Don’t tick every box? Don’t worry about it. If you have the right blend of skills, we’d still like to hear from you.
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