Head of IT Operations. Competitive Package. Hybrid Working - Hampshire. Permanent. Must be Eligible to work in the UK.
Leading UK & International organisation is seeking to secure a Head of IT Operations. The role holder will deploy a new Operating Model to support the transition to RISE on SAP S/4 HANA and is accountable for delivering Business-as-Usual (BAU) IT Operations & Support Services across the UK & International business. The role holder will be a member of the Senior Leadership team.
Role:
* Lead the Strategy & Roadmap for IT Operations - create a 5-to-10-year Strategy & Roadmap.
* Lead the Gap Analysis & ‘To Be’ Model for IT Operations & Service.
* Lead IT Operations Management (ITOM).
* Support the transition to support RISE on SAP S/4 HANA.
* Successfully deliver the transition of RISE - SAP S/4 HANA into support - managing & optimising SAP Services in BAU.
* BAU Service - fully support the priorities & productivity of the business.
* Design of BAU Operating Models & Service Transition.
* Deployment of an International IT Operations Model.
* Accountability for the delivery of the IT Operations Budget.
* Lead IT Operation Teams - Service Desk / Field Engineering / Technical Support / Subject Matter Experts / SAP BASIS & GRC.
* ITIL Framework - establish an ITIL Framework - improve ways of working, governance & best practices etc.
* Third Parties - Contract & IT Supplier Management for BAU Services.
* Ensure effective support for Head Office & VIP community.
* Member of the Senior Leadership Team.
Skills Experience Required:
* IT Operations -10+ years’ experience.
* Held a ‘Head Of’ position or an equivalent level - ideally 5+ plus years’ experience.
* SAP S/4 Hana or SAP ECC environment experience - overseeing transition & support services.
* Strategy & Roadmaps - IT Operations & Service Management - developing medium-long term Strategy & Roadmaps.
* Designing new Operating Models to support service introduction & transition.
* Transitioning reactive IT Operation Model into proactive models - extensive experience.
* ITIL Framework - strong understanding of key ITIL processes - establishing the measures/benchmarks for the function, maturing & continuously improving the Operating Model in accordance with best practice.
* Third Party Supplier Management & Engagement - Contracts & IT Services aligned to business requirements & SLAs.
* Budget - managed a departmental IT budget - annual cycles of forecasting & periodic re-forecasting - management of IT BAU contracts - ideally £10m plus.
* Designing & deploying International Operating Models.
* SAP BASIS & GRC - Track record in supporting these services.
* Leading teams that support SAP S/4 HANA.
* Leadership - extensive experience of leading IT Operational teams.
* SOX - ideally have worked in a SOX environment - SOX Controls Framework experience - highly beneficial.
* Ability to deliver well thought through & quality plans - then deliver them effectively.
* Proactive Approach - must have a ‘Can Do’ attitude.
* Gravitas & Maturity to build and establish relationships at all levels.
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