We are seeking a dedicated Customer Service Specialist to provide exceptional support to our clients in Abingdon. The ideal candidate should be adept at problem-solving and have a passion for enhancing customer experiences. Client Details Our client is a large organisation based in Abingdon, they have a significant national presence and are renowned for their commitment to innovation and quality. Description Managing customer queries and providing effective solutions. Monitoring and maintaining customer accounts. Contributing to team efforts to reach department objectives. Working closely with other departments to resolve customer complaints. Developing and maintaining a deep product knowledge to assist customers. Providing feedback on customer interactions to help improve internal processes. Undertaking administrative tasks as required. Continually striving to enhance the customer experience. Profile A successful Customer Service Specialist should have: Previous experience in a customer-facing role Outstanding communication and interpersonal skills. Proficiency in using CRM systems and Microsoft Office Suite. A proactive approach to problem-solving. Ability to multitask and prioritise workload effectively. Job Offer A competitive hourly rate of £12.50-£14.00 depending on experience A positive work environment that encourages teamwork and collaboration. Opportunities for professional growth and career progression. We invite all suitable candidates who are excited about enhancing customer experiences and contributing to the success of a large organisation, to apply for this position in Abingdon.