Role
We are seeking an experienced Operations / Compliance Manager to join our team at Stoneygate Eye Hospital. This is a full-time, on-site role where you will oversee the effective management of operational and compliance activities, ensuring the hospital operates efficiently, complies with regulatory standards, and maintains the highest levels of clinical governance.
The ideal candidate will have a strong background in operations management and compliance within the healthcare sector, with proven experience managing incidents, audits, complaints, and systems. This role reports directly to the Registered General Manager (RGM) and will oversee operational and compliance matters in the RGM’s absence.
Travel to external appointments may be required, so a full UK driving licence and access to your own car are essential.
Key Responsibilities
Operations Management:
* Oversee day-to-day operations to ensure smooth and efficient service delivery.
* Develop and implement operational policies and procedures to improve efficiency and patient care.
* Provide evening and weekend support as required to ensure operational continuity.
* Support operational planning and execution of projects/events outside of Stoneygate.
Compliance and Clinical Governance:
* Ensure compliance with all relevant healthcare regulations, standards, and policies (e.g., CQC, GDPR, Health and Safety).
* Lead and manage clinical governance activities, including risk management and quality improvement initiatives.
* Conduct regular audits to monitor compliance and identify areas for improvement.
Incident and Complaint Management:
* Act as the primary point of contact for managing incidents and complaints, ensuring timely resolution and effective communication with stakeholders.
* Investigate incidents, identify root causes, and implement corrective actions to prevent recurrence.
* Maintain accurate records of incidents and complaints, ensuring compliance with regulatory requirements.
Systems and Reporting:
* Manage and optimise operational systems to support efficient service delivery.
* Prepare and present reports on operational performance, compliance, and clinical governance to senior management.
* Ensure data accuracy and integrity across all systems.
Leadership and Oversight:
* Work closely with the matron and back-office teams to ensure alignment with operational and compliance goals.
* Provide guidance and support to staff on compliance-related matters.
Person Specification
Essential:
* Proven experience as an Operations Manager and Compliance Manager within the healthcare sector.
* Experience with the Single Assessment Framework (SAF) and its application in healthcare settings.
* Strong knowledge of healthcare regulations, clinical governance, and risk management.
* Experience managing incidents, complaints, and audits.
* Excellent organisational and problem-solving skills.
* Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
* Full UK driving licence and access to your own car (travel may be required).
Desirable:
* Relevant qualifications in healthcare management, compliance, or a related field.
* Experience working in an eye care or specialist healthcare setting.
What We Offer
* 33 days holiday per year (including bank holidays).
* Private health insurance (50% company contribution).
* Enhanced sick pay policy.
* Eligibility for a Blue Light Card.
* Recognition for long-service staff.
* Regular training and personal development opportunities.
* Company events and team-building activities.
* Company pension scheme.
* Employee discounts.
Important Information
* We are unable to offer a Certificate of Sponsorship.
* Employment offers are subject to satisfactory pre-employment checks, including the right to work in the UK and a Disclosure and Barring Service (DBS) check (paid for by us).
Our Commitment to Diversity
We are an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace for everyone.
How to Apply
If you’re passionate about making a difference in healthcare and meet the criteria above, we’d love to hear from you!
Note: Due to the high volume of applications, if you have not heard from us within 7 days, your application has been unsuccessful on this occasion.
Industry
* Hospitals and Health Care
Employment Type
Full-time