Who are Diligenta?
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
At Diligenta, delivering exceptional customer journeys is at the heart of our strategy. We are looking for a Contact Centre Service Manager to oversee customer journeys for one of Diligenta' s key accounts. This role is crucial for managing and enhancing these journeys to ensure outstanding customer experiences and outcomes, all while aligning with our business requirements and corporate objectives.
The ideal candidate will oversee the necessary resource capabilities, either directly or through a matrix approach across multiple locations. You'll foster an engaging environment that promotes a digital-first model, continuous improvement, effective risk management, and cost reduction. Your efforts will directly contribute to enhancing service delivery and value creation for both Diligenta and our clients. If you're passionate about operational excellence and customer satisfaction, we'd love to hear from you!
Benefits
1. 33 days including Bank Holidays
2. Eligibility for an annual ...