What skills and experience we're looking for
Educated to at least A level or equivalent
Experience of supporting and deploying Applications and Operating Systems
Experience of resolving issues with a wide range of hardware and software
Experience of supporting Audio-Visual systems/Projectors
Minimum of 6 months experience working in IT support
Experience in a range of ICT system and software packages.
Experience supporting end user devices – PC's, laptops and Chromebook’s
Ability to communicate confidently and effectively with teachers, students and other stakeholders
Ability to work in a reactive environment whilst under pressure and maintain professional and organised structure
Excellent administration and organisation skills
Excellent customer handling and inter-personal skills, including diagnostic questioning, and the ability to deal with time pressured situations
Ability to cope with change and adapt quickly to new and developing technologies
A commitment to undertake relevant training and CPD
Awareness of cyber security issues and commitment to ensure these are considered at all times
Target focused
Excellent time management and punctuality
Ability to problem solve and think creatively
The ability to work proactively with good planning and organisation skills
Understanding of and commitment to the ethos and values of the school
respect for young people, as well as adults, that is demonstrable through positive attitudes and behaviour
Inter-personal skills e.g. diplomacy, confidentiality, sensitivity to the needs of others, customer service
What the school offers its staff
Davenant is a Christian Ecumenical school that was founded in 1680. It achieves outstanding examination results, has a strong focus on extra-curricular provision and seeks to nurture “mind, body and spirit”. We are a supportive school with a staff welfare programme that reflects our care.
Davenant is recognised as a “good school, with an outstanding Sixth Form” by Ofsted. Academic standards are high (88% Grades 9-4 – one of the highest achieving schools in Essex). Many of our students move on to take degrees at university (including Cambridge and Oxford).
Further details about the role
Hands on and proactive, you will hit the ground running, dealing with a wide range of 1st and 2nd line support tasks. This is a busy role actively involved in supporting teaching and learning around the school and making a real difference to young people’s education.
Demonstrating I.T. support experience you will be able to bring this to our team as we ensure that the school has a reliable ICT infrastructure and undertake a range of projects upgrading and reshaping the environment.
Cyber security is at the heart of IT support and an awareness of this and a commitment to continually developing skills in this area is essential
You must have a keen interest in IT and IT systems, be a great communicator, be patient, supportive and keen to learn and develop your skills and experience.
In return, we offer a competitive salary, a degree of flexibility in hours worked to support your work life balance the chance to make a meaningful impact in the education of our students and the opportunity to learn and develop your skills and experience in a supportive team environment.
Commitment to safeguarding
Davenant is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedure in place, which promote safeguarding and safer working practice across the school.