VOL Online Shop is a highly curated luxury e-commerce platform under L’Odyssee, seamlessly integrating rare and exclusive products with editorial storytelling. Unlike traditional marketplaces, VOL operates on a drop shipping model—partnering with high-end retailers like Harrods, Net-a-Porter, and exclusive independent brands via API integrations. This allows VOL to offer an ever-evolving selection of luxury goods without holding inventory, making it cost-efficient yet exclusive. Key features include: · Exclusive, hard-to-find luxury items, accessible only through VOL e.g. Hermes Birkin. · Affiliate integrations with high-end retailers, ensuring seamless product discovery. · Editorial-driven commerce, where content and shopping merge to inspire purchases. · Luxury perks for Insignia cardholders, such as reward-based payments, early access, and member-only drops. · Gamified shopping features, including virtual try-ons and mix-and-match styling tools. · A drop shipping fulfillment model, allowing brands to fulfill orders directly, reducing inventory risks. Role Overview: The E-Commerce Manager will oversee the technical and operational execution of the VOL Online Shop, ensuring a seamless and luxury-driven online shopping experience. They will manage the Shopify platform, product uploads, API integrations, and inventory flow, ensuring everything is set up for launch and runs efficiently post-launch. This role is critical to VOL’s e-commerce infrastructure, requiring strong technical expertise, attention to detail, and an understanding of high-end digital retail. Responsibilities: · Oversee the day-to-day operations of the VOL Online Shop: o Manage and maintain the Shopify platform, ensuring optimal performance and luxury aesthetics. o Oversee product uploads, descriptions, pricing, and metadata optimization. o Work closely with the Creative Director and Partnerships Manager to ensure seamless product flow from brand partners. · Work with tech teams to manage affiliate API integrations (Harrods, Net-a-Porter, etc.), ensuring smooth product updates. · Optimize product layout, imagery, and descriptions to enhance engagement and conversion. · Monitor KPIs, conversion rates, and customer data to improve the shopping experience. · Collaborate with third-party partners (Harrods, luxury retailers) for order processing and logistics. · Implement interactive shopping tools (e.g., virtual try-ons, lookbooks) to elevate engagement. · Track user behavior, conversion rates, and site engagement, implementing UX improvements. · Optimize checkout experience, payment integrations, and order flow. · Ensure luxury product merchandising and high-quality imagery. · Work with the Creative Director to optimize product visuals and descriptions for engagement. · Monitor product curation, availability, and inventory accuracy. · Ensure the Shopify store is fully functional, with all integrations and products ready before launch. · Perform testing to confirm site speed, checkout reliability, and API functionality. Requirements: · 5 years in e-commerce management, preferably in luxury retail. · Proficiency in Shopify, affiliate marketing, and inventory management. · Strong understanding of UX, digital merchandising, and analytics tools. · Experience working with luxury brands, online marketplaces, and affiliate partnerships. · Ability to collaborate with tech teams, designers, and fulfilment partners. · Analytical mindset with the ability to track KPIs and optimize conversion rates.