Job Description
Our client is seeking a skilled Ships Agent to manage day-to-day ship agency activities, ensuring the highest professional standards when working with clients, vessel staff, and internal stakeholders. This role plays a key part in fostering and sustaining strong client relationships.
Key Responsibilities:
* Build knowledge of service offerings and promote awareness within all business units.
* Ensure excellent service delivery to clients, building strong working relationships.
* Keep management informed of issues and challenges.
* Collaborate with operational teams and maintain effective communication.
* Manage workload to meet service requirements and address any issues promptly.
* Demonstrate flexibility by working across departments.
* Respond to operational requests from vessels, owners, and charterers.
* Monitor vessel movements and handle equipment procurement.
* Accurately input, retrieve, and report data.
* Review and comply with risk assessments, legislation, and company procedures.
* Collaborate with safety advisors on incident investigations and safety initiatives.
* Perform driving duties as required, such as transporting personnel and equipment.
* Handle any other tasks within qualifications and training.
Minimum Requirements:
* Full, clean driving license.
* Proficient in Microsoft Suite and familiar with AX.
Desirable Qualifications/Competencies:
* Membership in the Institute of Chartered Shipbrokers.
* Experience in ship agency, particularly in the marine and supply chain industries.
* Knowledge of Dangerous Goods by Sea, COSHH, and HSE awareness.