Location: Civic Centre, Windmillhill Street, Motherwell, ML1 1AB
Salary: £24,984 - £26,223 per year
Contract Type: Temporary
Position Type: Full Time
Hours: 35 hours per week
Work From Home: Hybrid
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development.
The Clerical Assistant reports to the Administrative Officer and is responsible for the effective and efficient administration support of the delivery of the repairs and maintenance functions. A key role will be to work as part of the Local Homes team and liaise with the Customer Service Hub within Strategic Communication and Engagement to provide a comprehensive repairs service to customers.
Responsibilities
1. Provide administrative support for the repairs and maintenance functions.
2. Assist with prioritising and scheduling of works.
3. Handle customer care and complaints.
4. Maintain confidentiality and manage workload effectively.
Minimum Requirements
You should have moderate experience of working within a clerical or administrative environment with experience of assisting with the prioritising and scheduling of works. Customer care and complaints handling experience is also essential. You should have comprehensive IT skills, particularly in relation to planning systems, with a working knowledge of Microsoft computer packages. With excellent organisational and communication skills, you will be self-motivated and be able to prioritise your own workload.
You will be employed as a hybrid worker working between home and an office base in the Civic Centre, Motherwell.
Working pattern:
35 hours per week - Monday to Thursday 08:45 to 16:45, Friday 08:45 to 16:15.
These posts are temporary until February 2026.
Benefits
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, including 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
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