ROLE: Photocopier Field Service Engineer
PACKAGE: up to £35,000 + car, fuel card, neg holidays, pension etc
CLIENT
An Managed Print specialist supplying products, services and leading-edge IT solutions covering areas within the South East - Essex / Home Counties / London
JOB OVERVIEW
Concept are currently recruiting for an experienced Photocopier / MFD Engineer within the office equipment and managed print services industry due to expansion of the service team.
KEY TASKS
1. To service, repair and maintain photocopiers, and MFDs/MFPs
2. Ensure all visits are completed in accordance with call control and SLA
3. Ensure standard of repair/maintenance in accordance with company expectations
4. Advise on potential upgrades (if applicable)
5. Maintain records and paperwork as directed by management
6. Providing exceptional customer service at all times
7. Attend training sessions to keep skill sets updated
8. Software problem solving
9. Installation of hardware, movement of hardware
10. Regular contact with call schedulers
ESSENTIAL SKILLS AND EXPERIENCE
1. To service, repair and maintain Photocopier / MFDs
2. Ensure all visits are completed in accordance with call control
3. Ensure standard of repair/maintenance in accordance with company expectations
4. Advise on potential upgrades (if applicable)
5. Maintain records and paperwork as directed by management
6. Providing exceptional customer service at all times
7. Attend training sessions to keep skill sets updated
8. Software problem solving
9. Installation of hardware, movement of hardware
10. Regular contact with call schedulers
11. Attend Monthly / Quarterly Service review meetings as required
12. Carry out Pro-Active maintenance visits across the estate as required
13. Assist Pro-Active consumables team / customers as required
DESIRED SKILLS AND ABILITIES
1. Knowledge on Papercut or Uniflow
2. Broad experience of IT services across a range of organizations including Private and Public Sector
3. Enthusiasm and willingness to learn and be accredited in emerging technologies
4. Commitment to Mission, Vision and Values
5. To consider the customer's visibility and requirements of our services
6. Desire to present services consistently and predictably on all types of request throughout the team and business as a whole
7. Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively
8. Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness
9. Execute tasks and record efficiently to enable timely billing
APPLICATION PROCESS
Apply via this advert or email your CV alternatively, call Nikki Foxall on (phone number removed)
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