Responsible for processing all quote acceptance, sourcing, requesting material to be ordered, planning and allocation of all planned repairs – approximately 2000 jobs per annum. Predominantly office-based role with some field attendance Office Hours Monday – Thursday 8.00 - 5.00 pm / 4.00 pm Friday Assisting engineers with technical support Providing support to office-based staff Participation Manager on Call - Out of Hours Calls Meeting, exceeding expectations & KPI set by Director of Operations Daily, weekly quotation’s - Target to be agreed Ensure job completion within SLA, Exceptions will be jobs that have an extended lead time Job completions within labour and budget Minimise return visit Management, planning and allocation of ALL planned repairs Daily task - review all completed job sheets. Priority task. Supervision, managing team of dedicated repair engineers & technicians Ensure GES best practice is implemented, understood & followed Ensure Health & Safety Policy is always followed. Ensuing all GES polices are understood & followed. Requesting mitigation of SLA if it cannot be met Engineers have the correct PPE, tools to carry out allocated jobs. Interaction with all departments, specifically Purchasing & Stock Management Providing clear & concise instructions for ordering parts & Pudo / UPS arrangements Providing clear & concise instructions to engineers for repairs Review & monitor engineer company issued equipment Ensure ALL Labour hours are met Co Op planned repairs. Ensure engineers login / out of all portals Improve the quality of submitted reports, job sheets. Identify, manage & measure engineers who fail to report items – site / quality further training may be required. Isolated lifts Process & follow up action Preparing, Compiling Quotations for ALL reported items & job types. Priority Task. Utilising stock parts before placing orders with suppliers Sourcing OEM parts Sourcing generic parts HSS hire process is rigidly followed on & off hire of all equipment Booking jobs in with site Running the weekly repeat call out report – recommend corrective action Running & exporting Work in Progress Report – Review & progress all jobs through to completion Follow up all completed jobs – bill or return visit Hold regular meetings with Service Delivery Manager Hold regular meetings with Director of Operations Communicate ALL changes to engineers & technicians Setting up and holding engineer Toolbox talks. Ensure the correct level of detail is updated on the To do section of job screen