Job summary We are looking for a motivated, dynamic and positive band 6 nurse with excellent communication and record keeping skills to work within the care coordination team in all Claire House settings; Wirral Hospice, Liverpool Hospice and the community setting. The individual will be caring, professional and capable of working across teams and services internally and externally. We are looking for extensive experience and knowledge within nursing care, to include effective leadership skills and with a knowledge of safeguarding procedures. The role involves supporting families holistically within their journey at Claire House, participating and chairing meetings and is the main point of contact for a large caseload of families and professionals. To build positive relationships, gain updates, work collaboratively and provide appropriate support to families in times of need. This role is full-time and can be worked flexibly across 4 days, minimum of 30 hours is required, predominantly office hours, with an expectation to work flexibility over a 7-day period if needed, with an option to work at home at times; dependent on service need. Key skills for this job include: Experience working with children/young people and families, excellent communication skills, excellent organisational skills, ability to lead a small team and to work autonomously. To be able to prioritise, manage time and workload, problem solve and meet deadlines. Good IT skills and a car driver is essential. Main duties of the job PART 1: JOB PROFILE 1. Main Purpose of Job To be responsible for following the journey of children/young people and their families once they have been through the referral process. To be part of a care coordination team, overseeing the total caseload ensuring that all children receive the right service, at the right time, for the right amount of time. Acting as the main point of contact for families and professionals. To practice and promote a high level of specialist palliative care, encompassing a supportive and holistic approach to the child/young person and their families with a life-limiting condition. The post holder is responsible as a registered, accountable and autonomous nurse to act in the best interests of the child/ young person and their family at all times. You will maximise the use of the multi-skilled team to plan, deliver, evaluate and maintain safe, compassionate and effective care. As a Registered Practitioner, you will be required to demonstrate leadership qualities; being open, transparent and trustworthy. This is in accordance with the Nursing and Midwifery Council (NMC) Code of Practice and Claire House vision and values. Position of the role in Claire House The post holder reports to the Care Coordination Team Lead, and is accountable to the Director of Clinical ServicesScope of Job About us Claire House is the place where you can make a real difference for children and families from across Merseyside, Cheshire and North Wales as well as a great place to develop your career. We recognise that working in a Childrens hospice is very different to that of other organisations and sometimes applicants are not sure which role best suits their experience. We hold Claire House values central to our recruitment process. Therefore, we welcome applicants to spend time at Claire House ahead of the interview. This consists of; having a tour of the hospice, spending time with a mix of hospice staff to find out more about the role, and having time to ask questions in a more relaxed environment. All Claire House employees receive a rewards and recognition package which includes generous annual leave, life cover, free access to an Employee Assistance Program and counselling service, free parking, access to training and courses and in-house clinical supervision. We offer additional payments for working unsocial hours and night shifts. You can also continue with your pension scheme or join the Claire House pension scheme. INTERVIEW: Tuesday 8th April This organisations recruitment and selection procedures reflect our commitment to equal opportunities and safeguarding and promoting the welfare of children and young people. This role is subject to an Enhanced DBS check. Registered Charity No. 1004058 Date posted 05 March 2025 Pay scheme Other Salary £37,400 to £45,000 a year Contract Permanent Working pattern Full-time, Flexible working Reference number B0316-25-0011 Job locations Clatterbridge Road Bebington Wirral Merseyside CH63 4JD Job description Job responsibilities Scope of Job To act as a resource for all members of the multi-disciplinary team providing supervision, guidance, care and support To act as a contact worker throughout the child/young persons Claire House journey demonstrating core/advanced communication skills depending on the specific needs of the child/young person and their family To assess, plan, implement and evaluate the clinical/emotional requirements of children/young people with complex, palliative and end of life care needs To liaise with external multidisciplinary agencies to ensure the care provided through the Hospice is coordinated and delivered to meet the specific needs of the child, young person, and family Dimensions and Limits of Authority To work without supervision ensuring personal accountability in accordance with the Nursing and Midwifery Council (NMC) code: Standards of conduct, performance and ethics for nurses and midwives To report to the Team Lead of the Care Coordination Team Qualification and Skills Level Professional background as a Registered Nurse Child, Adult or Learning Disabilities Mentorship qualification Knowledge and experience in paediatric palliative care Demonstrate clinical leadership/qualification Wide knowledge of a range clinical skills Extensive years post registration Appraiser training/qualification Responsibility for Staff To act as a positive role model by displaying CH values, attitudes and behaviour. In clinical practice, role model by using evidence/research based care and practice To take responsibility for the appropriate delegation of duties to other members of the care coordination team To participate in in-service training programmes and teaching sessions To participate in the orientation of new staff, students and volunteers. Acting as mentor/sign off mentor as and when required To act as a clinical supervisor and participate in ongoing training To act as an appraiser for other members of staff in the team if appropriate Responsibility for Patient Care Be the main point of contact through the child/young persons Claire House journey, including pre and post planned and unplanned stays and day care sessions To manage a large caseload of children/young people, maintaining regular contact and liaising as required with key professionals to include health and social updates, as well as ongoing support Refer to internal spoke services and monitor internal offers of care Have an understanding of the planned and unplanned offers of care Working in partnership with parents/carers to identify the care needs of the child/young person and plan care recognising best practice and evidence based guidelines To liaise with therapists, learning disability nurses, social workers and specialist groups in order to produce an individualised care plan incorporating an individuals care, moving & handling and behavioural assessment plans To be responsible for assessing, planning, implementing and evaluating care based on current evidence-based and researched best practice. Amendments will be negotiated with the child/young person and their parents/carers, documented and communicated to the other members of the team and external professionals To have strong communication skills, able to adapt to differing needs of children, young people, and families To ensure all children and young people receive the right care by the right service for the right amount of time To accurately evaluate and document the care of the child/young person in accordance with NMCs guidance on documentation To share responsibility within the Hospice in order to maintain a safe but homely environment taking into account health and safety, including infection control and risk assessments To ensure patient safety by appropriate delegation of duties to suitably trained members of staff To attend regular meetings with the multi-disciplinary team to discuss individual children, respecting and inviting the sharing of skills and expertise To liaise with outside Agencies from health, education and social care involved in the care and support of children/young people and their families To work alongside, supervise and induct new members of staff ensuring clinical tasks and work load are delegated appropriately To be competent in Claire Houses core and extended clinical competencies To participate and attend Multi-Disciplinary Team meetings in the community setting To be responsible and accountable for the safe administration of medicines where needed ensuring medicine management policies and procedures are adhered to To lead and co-ordinate hospice special interest groups To lead and/or participate in internal referral panel and caseload review meetings To adapt the delivery of care according to the changing emotional, physical, social and environmental demands To be aware, knowledgeable and working to Safeguard children and Prevention of Vulnerable Adults policies and procedures, adhering and promoting good practice To comply with moving & handling policies and procedures To be able to undertake the mental, physical and emotional demands of the role, whilst at the same time taking care to safeguard their own health and safety as well as fellow care team members, children, young people and their family Responsibility for Clinical Governance and Quality To take responsibility for maintaining his/her own professional development. Meeting with Team Lead for regular appraisals, identifying and agreeing personal targets To participate in quality measures/audits for the delivery of care to maintain high standards through best practice To be proactive in identifying ways of improving practice. Contributing positively to the development and audit of standards and, when appropriate, taking responsibility for identified project work To identify ways of continued quality improvement, using reflective practice through Clinical Supervision To participate/take lead in audits/incident reviews to enhance the delivery of care To actively complete clinical incident documentation in accordance to no blame and whistle-blowing policy To adhere and comply with all Hospice policies and procedures To undertake risk assessments within the hospice and appropriate training To undertake research as appropriate to area of work Responsibility for Clinical Leadership and Practice Management To share previous knowledge and experience that promotes best practice To ensure the economical and appropriate use of all resources within the Hospice To maintain appropriate client records ensuring they are stored securely and confidentially To attend and participate in Hospice meetings To attend, actively participate and learn from significant event analysis To report and record all accidents and incidents in line with hospice procedure safe guarding the welfare and safety of all staff during working hours with regard to the Health and Safety at Work Act To be fully involved in the process of preventing and controlling infections To maintain confidentiality in all aspects of the role, especially information regarding children/young people, their families and staff General Claire House Requirements Adhere to and comply with organisational policies, procedures and guidelines at all times Implement risk management strategies (including reporting, registering risk and learning), taking all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination Implement Health and Safety regulations through risk assessment. Maintain a constant awareness of health, welfare and safety issues affecting colleagues, service users, volunteers, visitors and themselves, reporting any accidents or faults in line with organisational policy. Participate fully in health and safety training Comply with the organisational policy on confidentiality and the Data Protection Act 1998 relating to information held manually or on computerised systems Respect the confidentiality and privacy of children, young adults, volunteers and staff at all times Participate in personal training, development and appraisal, and attend all relevant training courses as required Take part in organisational research, audit and evaluation processes. Embrace the positive volunteer culture which Claire House strives to create. The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation. This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. As a term of your employment you may be required to undertake such other duties, such as link roles, and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation, at your initial place of work or at any other of the Claire House establishments. Job description Job responsibilities Scope of Job To act as a resource for all members of the multi-disciplinary team providing supervision, guidance, care and support To act as a contact worker throughout the child/young persons Claire House journey demonstrating core/advanced communication skills depending on the specific needs of the child/young person and their family To assess, plan, implement and evaluate the clinical/emotional requirements of children/young people with complex, palliative and end of life care needs To liaise with external multidisciplinary agencies to ensure the care provided through the Hospice is coordinated and delivered to meet the specific needs of the child, young person, and family Dimensions and Limits of Authority To work without supervision ensuring personal accountability in accordance with the Nursing and Midwifery Council (NMC) code: Standards of conduct, performance and ethics for nurses and midwives To report to the Team Lead of the Care Coordination Team Qualification and Skills Level Professional background as a Registered Nurse Child, Adult or Learning Disabilities Mentorship qualification Knowledge and experience in paediatric palliative care Demonstrate clinical leadership/qualification Wide knowledge of a range clinical skills Extensive years post registration Appraiser training/qualification Responsibility for Staff To act as a positive role model by displaying CH values, attitudes and behaviour. In clinical practice, role model by using evidence/research based care and practice To take responsibility for the appropriate delegation of duties to other members of the care coordination team To participate in in-service training programmes and teaching sessions To participate in the orientation of new staff, students and volunteers. Acting as mentor/sign off mentor as and when required To act as a clinical supervisor and participate in ongoing training To act as an appraiser for other members of staff in the team if appropriate Responsibility for Patient Care Be the main point of contact through the child/young persons Claire House journey, including pre and post planned and unplanned stays and day care sessions To manage a large caseload of children/young people, maintaining regular contact and liaising as required with key professionals to include health and social updates, as well as ongoing support Refer to internal spoke services and monitor internal offers of care Have an understanding of the planned and unplanned offers of care Working in partnership with parents/carers to identify the care needs of the child/young person and plan care recognising best practice and evidence based guidelines To liaise with therapists, learning disability nurses, social workers and specialist groups in order to produce an individualised care plan incorporating an individuals care, moving & handling and behavioural assessment plans To be responsible for assessing, planning, implementing and evaluating care based on current evidence-based and researched best practice. Amendments will be negotiated with the child/young person and their parents/carers, documented and communicated to the other members of the team and external professionals To have strong communication skills, able to adapt to differing needs of children, young people, and families To ensure all children and young people receive the right care by the right service for the right amount of time To accurately evaluate and document the care of the child/young person in accordance with NMCs guidance on documentation To share responsibility within the Hospice in order to maintain a safe but homely environment taking into account health and safety, including infection control and risk assessments To ensure patient safety by appropriate delegation of duties to suitably trained members of staff To attend regular meetings with the multi-disciplinary team to discuss individual children, respecting and inviting the sharing of skills and expertise To liaise with outside Agencies from health, education and social care involved in the care and support of children/young people and their families To work alongside, supervise and induct new members of staff ensuring clinical tasks and work load are delegated appropriately To be competent in Claire Houses core and extended clinical competencies To participate and attend Multi-Disciplinary Team meetings in the community setting To be responsible and accountable for the safe administration of medicines where needed ensuring medicine management policies and procedures are adhered to To lead and co-ordinate hospice special interest groups To lead and/or participate in internal referral panel and caseload review meetings To adapt the delivery of care according to the changing emotional, physical, social and environmental demands To be aware, knowledgeable and working to Safeguard children and Prevention of Vulnerable Adults policies and procedures, adhering and promoting good practice To comply with moving & handling policies and procedures To be able to undertake the mental, physical and emotional demands of the role, whilst at the same time taking care to safeguard their own health and safety as well as fellow care team members, children, young people and their family Responsibility for Clinical Governance and Quality To take responsibility for maintaining his/her own professional development. Meeting with Team Lead for regular appraisals, identifying and agreeing personal targets To participate in quality measures/audits for the delivery of care to maintain high standards through best practice To be proactive in identifying ways of improving practice. Contributing positively to the development and audit of standards and, when appropriate, taking responsibility for identified project work To identify ways of continued quality improvement, using reflective practice through Clinical Supervision To participate/take lead in audits/incident reviews to enhance the delivery of care To actively complete clinical incident documentation in accordance to no blame and whistle-blowing policy To adhere and comply with all Hospice policies and procedures To undertake risk assessments within the hospice and appropriate training To undertake research as appropriate to area of work Responsibility for Clinical Leadership and Practice Management To share previous knowledge and experience that promotes best practice To ensure the economical and appropriate use of all resources within the Hospice To maintain appropriate client records ensuring they are stored securely and confidentially To attend and participate in Hospice meetings To attend, actively participate and learn from significant event analysis To report and record all accidents and incidents in line with hospice procedure safe guarding the welfare and safety of all staff during working hours with regard to the Health and Safety at Work Act To be fully involved in the process of preventing and controlling infections To maintain confidentiality in all aspects of the role, especially information regarding children/young people, their families and staff General Claire House Requirements Adhere to and comply with organisational policies, procedures and guidelines at all times Implement risk management strategies (including reporting, registering risk and learning), taking all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination Implement Health and Safety regulations through risk assessment. Maintain a constant awareness of health, welfare and safety issues affecting colleagues, service users, volunteers, visitors and themselves, reporting any accidents or faults in line with organisational policy. Participate fully in health and safety training Comply with the organisational policy on confidentiality and the Data Protection Act 1998 relating to information held manually or on computerised systems Respect the confidentiality and privacy of children, young adults, volunteers and staff at all times Participate in personal training, development and appraisal, and attend all relevant training courses as required Take part in organisational research, audit and evaluation processes. Embrace the positive volunteer culture which Claire House strives to create. The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation. This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. As a term of your employment you may be required to undertake such other duties, such as link roles, and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation, at your initial place of work or at any other of the Claire House establishments. Person Specification Special Circumstances / Additional Requirements Essential Good IT skills Car driver Desirable Familiar with the Care Database System Skills & Abilities Essential Excellent communication skills Relate well with children, families and other healthcare professionals Good organisational skills and ability to prioritise and delegate workload Assess, plan, implement and evaluate care Ability to record information in a concise, accurate and legible manner. Excellent interpersonal and Team working skills Competent in a wide variety of clinical skills Willing to assist in the professional development of others High level of personal responsibility and accountability Proactive, adaptable and ability to problem solve Desirable Competent in advanced clinical care skills e.g. IVs, tracheostomy care, care of long term ventilation etc To be familiar with the Care Database system Personal Qualities Essential Positive attitude, values and behaviour Enthusiastic Good time management skills Ability to use own initiative Supportive of colleagues, children and families Flexible able to cover a range of shifts in a 7 day period Ability to motivate self and others Professional manner Approachable, fair and consistent Honest and trustworthy Experience Essential Post-registration experience in relevant paediatric environment Experience of working in a multi-disciplinary Team Understanding of specific needs of children/ young people with life limiting/ threatening conditions Experience in paediatric palliative/ end of life care Leadership experience Experience of key working duties to include a knowledge of safeguarding Managing a small team Desirable Experience of undertaking audit/investigations Experience of risk assessment Experience of working in a hospice Knowledge/experience of working for a charity Qualifications Essential RSCN, RN (Child), RGN & RNLD with paediatric experience Evidence of continued professional development Evidence of NMC requirements in regards to continuous professional development (Revalidation) Desirable Paediatric qualification/ special training or education if not RN Child or RSCN Appraisal training Mentorship Clinical supervisor training Advanced communication skills Palliative care Person Specification Special Circumstances / Additional Requirements Essential Good IT skills Car driver Desirable Familiar with the Care Database System Skills & Abilities Essential Excellent communication skills Relate well with children, families and other healthcare professionals Good organisational skills and ability to prioritise and delegate workload Assess, plan, implement and evaluate care Ability to record information in a concise, accurate and legible manner. Excellent interpersonal and Team working skills Competent in a wide variety of clinical skills Willing to assist in the professional development of others High level of personal responsibility and accountability Proactive, adaptable and ability to problem solve Desirable Competent in advanced clinical care skills e.g. IVs, tracheostomy care, care of long term ventilation etc To be familiar with the Care Database system Personal Qualities Essential Positive attitude, values and behaviour Enthusiastic Good time management skills Ability to use own initiative Supportive of colleagues, children and families Flexible able to cover a range of shifts in a 7 day period Ability to motivate self and others Professional manner Approachable, fair and consistent Honest and trustworthy Experience Essential Post-registration experience in relevant paediatric environment Experience of working in a multi-disciplinary Team Understanding of specific needs of children/ young people with life limiting/ threatening conditions Experience in paediatric palliative/ end of life care Leadership experience Experience of key working duties to include a knowledge of safeguarding Managing a small team Desirable Experience of undertaking audit/investigations Experience of risk assessment Experience of working in a hospice Knowledge/experience of working for a charity Qualifications Essential RSCN, RN (Child), RGN & RNLD with paediatric experience Evidence of continued professional development Evidence of NMC requirements in regards to continuous professional development (Revalidation) Desirable Paediatric qualification/ special training or education if not RN Child or RSCN Appraisal training Mentorship Clinical supervisor training Advanced communication skills Palliative care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Claire House Address Clatterbridge Road Bebington Wirral Merseyside CH63 4JD Employer's website https://www.clairehouse.org.uk (Opens in a new tab)