We have an exciting opportunity for an individual to join our IM&T team.
What’s the role?
The post holder will work as part of the Federation’s IM&T team, spending time in all specialties including Automation, Business Intelligence, Systems Development, and Technical Support to learn and expand their knowledge and develop their own skillset over time.
Main Duties & Responsibilities
* To gain a good understanding and working knowledge of the fed’s IM&T function and to support across the whole function in an operational capacity where required.
* To take helpdesk calls, logging and tracking calls ensuring that all issues are managed and resolved.
* To understand and learn computer repair techniques with hardware and software issues in a workbench and safe test environment.
* To work alongside the IM&T helpdesk/support team to respond to 1st line remote helpdesk requests in a timely manner – escalating to the Technical Manager or IT Leads where appropriate.
* To assist with the installation of hardware and software, ensuring a seamless integration and functionality with minimal disruption to services.
* To work with the BI team to understand the Federation’s reporting suite.
* To undertake, with guidance and support from the BI team, data processing & analysis for the purpose of enabling decision making, supporting organisational/service development and meeting contractual requirements.
Is it for me?
* You’d be suited to this role if you’re self-motivated & enthusiastic and consider yourself a team player.
* Basic knowledge of IT and systems – with a passion to develop this.
* Experience of using Microsoft Office applications, such as Word, Excel, and Outlook.
* Full details of the requirements can be found in the Person Specification.
What we can offer you:
* A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
* Innovative teams who strive in forward thinking, with a voice that is heard.
* A visible and supportive management team, with operational support that ‘get it’.
* Excellent IT teams & support giving us first-class equipment and ‘no wait’ responses.
* A commitment to personal development, training, and leadership opportunities, with service-managed training budgets.
* Cycle to work scheme.
* Death in service cover.
* Competitive salaries with annual benchmarking.
* 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service.
* Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.
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