Job title: Operations Team Leader
Location: Portsmouth
Contract type: Permanent
Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm)
Salary: £37,279.00 - £52,302.00 per annum?
About the Role
This role requires the Team Leader to manage own caseload which involves property inspection, management of properties, welfare visits to Service Users (SU) and day to day management and support of a team of Housing Officers and having responsibility for ensuring policies and procedures are adhered
too and Key Performance Objectives are met.
The company is looking for a driven and motivated professional with property and housing management experience and someone who has managed an experienced and dispersed team in a supervisory or ?management role.
Duties and Responsibilities
Planning and prioritising your diary to ensure monthly one to ones and performance reviews are completed alongside property inspections and audits. Results to be fed back to the Regional Operations Manager. Managing your own personal time to meet business demands with a team of Housing Officers located and operating across South East/ South West to ensure the productivity of the team.
Offering guidance and support to your team of Housing Officers who maintain the standards of their property portfolio and support the accommodated Service Users.
Meeting both your own Key Performance Objectives and actively supporting your team to meet their objectives and meet the requirements of the Home Office contract.
Communicating and liaising with stakeholders and local authority staff and sub-contractors, including the Police, NHS, involved charities and Environmental Health.
Ensure your team is trained and developed to support the requirements of the contract and to support the successful completion of their role
Planning and managing personal business objectives in line with the Statement of Requirements (SOR) set out in the Home Office contract
Pursuing personal development of skills and knowledge necessary for the effective performance of the role.
Deputising for Regional Operation Manager at meetings when required.
Supporting the Service User (SU)
Manage a caseload of approximately 100 Service Users
Attend dispersal and conduct induction of SU into property
Sign-post as necessary to doctors, shops, support agencies, etc
Conduct monthly visits and report any incidents, SU issues, absconsions, etc.
Ensure SU's are Moved On no later than the last date of payments to CSM
Arrange initial transport of SU's to their accommodation or any relocation as required
Ensure that health and safety of SU's are always maintained
Complete BI weekly welfare checks of the SU's.
Managing a property portfolio
Effect appropriate maintenance of properties
Conduct monthly inspections and report defects as required
Ensure all items within property are replaced /repaired as required in line with inventory procedure
Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management
Prepare property for re-occupation after SU's move on
Ensure terminated properties are effectively prepared for hand back to landlord
Effect minor property repairs if necessary
Ensure the properties are maintained according to Health and Safety guidelines and company procedures
Ensure stores are maintained in line with purchasing procedure
Connect and Collaborate
Work closely with your line manager and team members
Collaborate with others, attending meetings as required
Supporting team members and provide on-the-job training
Provide cover for other staff as agreed by line manager
Responsive
Keep up-to-date with all written and verbal communications (i.e. emails/messages/calls)
Ensure all records are maintained and kept up-to-date according to company policies and procedures
Talented
Monitor own work levels, progress and development in the role
Undertake all core learning and development programmes as required
Undertake relevant learning according to agreed Personal Development Plan
Professional
Maintain a good understanding of the legislation of the contract
Previous housing experience/knowledge at supervisory or management level
Must have previous people management experience and used to working with a challenging tenant group
Strong communication skills, the ability to influence, persuade and negotiate at all levels.
Excellent relationship building skills
Can work well under pressure
Must be able to travel across a large geographical portfolio on a daily/weekly basis.
Benefits
25 days annual leave plus national bank holidays
Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
Life Cover (2 x basic salary)
6-month probation period
Employer pension contribution (4% employer, 4% employee)
Laptop/Phone/other equipment if required as part of job role
Referral Schem