Are you a Technology professional with the ability to communicate across every stakeholder in a European business with a smile and a helpful nature. You will be accountable for all IT hardware and software, desk phones and phone system, iPads and iPhones, Laptop base builds, rebuild and a 3-year replacement cycle. Resolution of all IT queries and escalation when necessary. Enabling the business to work without interruption – including maximum up time for all critical applications, systems and servers. Assist in the rollout of in essential maintenance and wider projects. Key accountabilities must include: Qualified to A level or equivalent in an IT related discipline CompTIA A certification or equivalent Understanding of ITIL methodology Interest and understanding of Microsoft desktop environment Exposure to Windows Operating Systems Troubleshooting MS Office Application Suite Logical problem-solving strategies Good communicator written/verbal and good interpersonal skills Experience in first line IT Support Remote control applications such as Team Viewer and RDP MS Exchange 365 and MS Teams Xerox print solutions - including replacing consumables MS Server Operating System experience Hardware – ability to open a computer and confidently identify components Active Directory and Group Policy Understanding of Power Shell Image deployment – using Paragon or equivalent image softwareMimecast VOIP telephony IVR telephony structure Datto backup Sophos or other cloud-based antivirus solutions