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As our first Client Experience Director, you'll be a visionary leader driving growth and innovation at our technology-led content studio, building high-value client partnerships, leading creative teams, and delivering cutting-edge visual projects while working alongside our Heads of Moving Image and Post-production to shape the future of Dreamlike Studios.
About Dreamlike Studio
Dreamlike Studio is a UK based full-service creative content studio at the forefront of innovative storytelling. With a rich 20-year heritage and a portfolio that speaks volumes, we're poised for exponential growth and ready to claim our rightful place in the spotlight.
Job Summary:
As Dreamlike Studio's first Client Experience Director (CXD), you will be crucial to our future success. This pivotal leadership role demands a visionary who can elevate our brand, inspire our team, and drive business growth. Working in synergy with the Head of Moving Image and Head of Post-production, you will complete our leadership team, leveraging your industry expertise to forge new client relationships, optimise our operations, and facilitate cross-selling opportunities across the Human Network brands.
Key Accountabilities
Strategic Leadership
* Spearhead the growth of existing client accounts while cultivating new high-value partnerships
* Collaborate with business development and marketing teams to craft and implement an evolving sales and marketing plan
* Lead pitch development and presentation to prospective clients, showcasing our unique value proposition to ensure we WIN!
Client Relations and Project Management
* Serve as the primary relationship holder for new and growth clients throughout the entire client journey
* Oversee project financials, ensuring optimal budget management and profitability
* Take ownership of work delivery, guaranteeing client satisfaction and project success
Team Development and Innovation
* Inspire and guide our teams to deliver cutting-edge, industry-leading projects and pitches
* Foster a culture of innovation and excellence within the organisation
* Recruit and mentor new team members as the company expands
Industry Engagement and Brand Representation
* Actively participate in the industry community, serving as a brand ambassador both internally and externally
* Embody and promote our company's values and behaviours
Business Growth and Reporting
* Collaborate with the leadership team to meet and exceed growth targets
* Provide regular, insightful reports to the group leadership team on business performance and client satisfaction
* All other duties appropriate to the role
Skills & Experience
* Depth of experience as a Senior Account Director or equivalent Client Experience leadership role
* Proven track record in delivering video and content projects across diverse media platforms
* Demonstrated success in driving business growth and managing high-value client relationships
* Exceptional communication and presentation skills, with the ability to build rapport at all levels
* Strong commercial acumen and strategic thinking capabilities
* Results-driven mindset with a focus on meeting and exceeding KPIs
* Authentic leadership style that inspires and motivates teams
* Excellent organisational and project management skills
* Ability to think creatively and develop innovative solutions to complex challenges
* Adaptable and resilient in a fast-paced, evolving industry landscape
* Passionate about client experience and service excellence
* Proactive problem-solver with a growth mindset
* Collaborative team player with strong interpersonal skills
* Dedicated to continuous learning and professional development
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