We are looking for a dedicated and confident Customer Service Advisor to join our dynamic team. The ideal candidate will have experience working in a contact center, possess excellent customer service skills, and thrive in a target-driven environment. This role is perfect for someone who enjoys engaging with customers over the phone and delivering exceptional service. Key Responsibilities: Handle inbound and outbound customer calls professionally and efficiently. Provide accurate information, resolve customer inquiries, and address any concerns. Deliver exceptional customer service while maintaining a friendly and professional demeanor. Meet or exceed individual and team performance targets, including call quality and response times. Accurately log customer interactions and update records in the system. Collaborate with team members to ensure customer satisfaction and resolve complex issues. Stay updated on company products, services, and policies to assist customers effectively. Key Skills and Experience: Contact Centre Experience : Previous experience in a contact center environment is essential. Confidence : Comfortable and confident when speaking to customers over the phone. Customer Service Skills : A strong focus on delivering excellent service and resolving issues effectively. Target-Driven : Ability to work towards and achieve performance targets consistently. What We Offer: Competitive salary and performance-based incentives. Comprehensive training and ongoing professional development. A supportive and collaborative work environment. Opportunities for career growth within the organization. If you are enthusiastic about providing outstanding customer service and excel in a fast-paced, target-driven environment, we want to hear from you