Concierge
Are you ready to embark on a thrilling journey as a Concierge? Picture yourself at the opening doors of London's iconic Shard, surrounded by luxury and awe-inspiring views. At Shangri-La, The Shard, we have an exciting opportunity for you to join our Concierge Team and be at the heart of creating extraordinary guest experiences.
As a Concierge, you'll be the bridge between our guests and the best that London has to offer. Your mission: provide friendly, courteous, and proficient service in all Front of House areas while embodying Shangri-La's 'Hospitality from the Heart' motto. From recommending local restaurants, theaters, and activities to helping guests plan their stay, you'll be a wellspring of knowledge about the local area.
We're on the lookout for someone with prior experience in a similar environment, someone who understands the significance of Forbes standards. Your appearance will be immaculate, and your motivation and positive attitude will shine through. You won't just be a part of our Front Office; you'll be an integral part of the Shangri-La Group, committed to upholding our core values: humility, courtesy, respect, helpfulness, and sincerity. Join us in crafting unforgettable experiences at Shangri-La, The Shard. Be the guide that leads our guests to discover the magic of London, and be part of our commitment to excellence in hospitality.
What were looking for:
* Someone with a professional, pleasant, and welcoming manner
* An innovative person with a keen interest to demonstrate helpfulness and originality
* Experience in a luxury, Forbes 5-Star Hotel preferred
* Flexibility, reliability, and adaptability
* Oral and written fluency in English; Additional languages preferred
* Confidence in a fast-paced, high-expectations environment
* A positive attitude and interest in developing within the company
* An immaculate, professional appearance
About us:
The Shangri-La Hotel London is located in the Shard, Western Europes tallest building. We are the first elevated luxury hotel in the city, bringing our roots in Asian hospitality to the West. Our hotel offers 202 guestrooms and suites located throughout levels 34 & 52 of The Shard; with unparalleled views across London, the hotel features several signature dining venues & three river-facing event spaces. Located in London's most historic area, the hotel is nearby the financial hubs of the City and Canary Wharf as well as key tourist attractions such as Tate Modern, the Tower of London, St. Pauls Cathedral, Shakespeare's Globe and Borough Market.
In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:
* Competitive and generous pension contribution scheme
* 50% discounts in our exclusive award-winning luxury Restaurants and Bars
* CODE Hospitality membership
* Complimentary dining whilst at work
* Complimentary dry-cleaning service for your work attire
* Annual season travel ticket loan to support you in your journey to work
* Staff rates at properties worldwide
* Exclusive discounts across London Bridge area via the Shard Card membership scheme
* Loyalty benefits- such as complimentary stays, monetary recognition for long service
* Investment in your personal development via our vast online Shangri-la academy courses
* Internal promotions and endless opportunities
* Unique cultural and engagement events across all teams
* Immediate enrolment onto our employee recognition platform moments of joy
* Financial recognition for introducing new successful team members into the hotel via our inhouse talent team
Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
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