Customer Service Specialist
Location: Bar Hill, Cambridge
Salary: Up to £28,000 per annum
Holidays: 25 days plus bank holidays
Hours:
* Monday to Thursday: 8:30 AM - 4:45 PM
* Friday: 8:30 AM - 12:30 PM (with a 30-minute lunch break)
Contract: Initially temporary for 12 weeks, leading to a permanent position.
Benefits: Free onsite parking, and a £1,500 bonus upon passing probation after six months of permanent employment.
About the Role
We’re on the lookout for a Customer Service Specialist to join a thriving team in Bar Hill, Cambridge. This is a pivotal role within the manufacturing sector, perfect for someone who is driven, detail-oriented, and passionate about delivering outstanding customer experiences.
Responsibilities:
* Build and nurture relationships with customers through email and Teams, ensuring their needs are met with professionalism.
* Manage customer queries, processing orders, and handling changes to POs, returns, repairs, and rework orders.
* Collaborate with internal departments to resolve shortages, coordinate delivery schedules, and address escalations.
* Maintain accurate records in internal systems, including price lists, quotes, and technical documentation.
* Analyze and update customer orders, ensuring clear communication of changes.
* Support stock audits, manage credit/debit notes, and assist in sales forecasting.
* Propose and implement process improvements to optimize efficiency and enhance the customer experience.
About You:
* A proactive, problem-solving attitude with excellent attention to detail.
* Proficient in Microsoft Excel (essential).
* Ability to interpret technical drawings and BOMs (preferred but not essential).
* Experience using SAP or similar systems is advantageous.
* Comfortable working in a fast-paced, team-oriented environment.
What’s on Offer:
* Competitive salary of up to £28,000.
* Early Friday finish, offering a great work-life balance.
* Free onsite parking.
* £1,500 bonus following successful probation.
* Opportunity for career growth within a dynamic and supportive company.
If you’re ready to take your customer service expertise to the next level in a rewarding and collaborative environment, we’d love to hear from you.
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