We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role In this newly created position of Coordinator in the Complaints and Customer Care Team, you will be part of a high-performing, results-driven team where you will deliver outcomes to the highest level of performance and standard of service. You will need to have excellent attention to detail, ability to review customer letters and emails and input accurately onto the system. You will support the officers and managers and be able to speak and triage customers, so good communication will be vital. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers. What you'll achieve In this role, you will be responsible for general office administration and supporting the team with routine tasks, including compensation payments, regulatory extension letters, acknowledgment letters, and the centralised mailboxes. Your key responsibilities will be to: Support the complaints process to ensure compliance with policy and regulatory requirements. Triage and manage all incoming complaints through various channels, ensuring accurate logging and categorisation. Request information from internal service areas to assist with the investigation of complaints. Highlight any operational risks identified during the complaints handling process. What you'll bring To be successful in this role of coordinator, you will need: Essential skills Excellent attention to detail. Good numeracy and communication skills. Good IT skills, including Microsoft Word, Excel, and Outlook, and the ability to interpret basic data reports. Good customer communication skills. Demonstrate exceptional organisation and time management, adhering to strict timescales. Previous experience of office administration. Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you and your loved ones to thrive. For a better work-life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate, or experienced professional, we’ll support you to grow. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offer We put the safeguarding of our customers, colleagues, and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.