Salary 28,000 - 28,000 GBP per year
Requirements:
- - Proficient in Microsoft Windows 10/11
- Experience with Microsoft Office suite
- IT Helpdesk experience
- Networking and related troubleshooting skills (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi)
- Software installation and maintenance skills
- IT Hardware maintenance and support experience
- Antivirus management knowledge
- Cyber Security Awareness
- Strong written and verbal communication skills
- Flexible and capable of prioritizing workload under challenging deadlines
- Ability to work well under pressure in a highly regulated environment
- Capacity to engage with stakeholders at all levels
- A consistent professional approach to all tasks
*Desirable Skills:*
- Knowledge of Windows Server 2019 & Active Directory Domain Services
- Familiarity with Linux Operating Systems (RedHat/Debian based distributions)
- Understanding of Virtualization (Hyper-V)
- Experience with open-source technologies
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Responsibilities:
- - Provide 1st line support, assistance, and problem-solving for stakeholders
- Troubleshoot, monitor, and maintain the ICT systems
- Collaborate to ensure ICT services comply with adopted security standards (PCI-DSS, ISO 27001)
- Maintain a comprehensive understanding of the ICT infrastructure for efficient support and troubleshooting
- Ensure effective IT support to maximize workforce productivity
- Address issues related to hardware, networking, operating systems, software configurations, and software maintenance
- Manage antivirus and patch/upgrade tasks (specifically regarding WSUS)
- Proactively detect and report patterns of issues within the infrastructure
- Advise on software updates/upgrades and new software products to enhance efficiency and productivity
- Complete automated checks to aid in the detection and resolution of issues
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Technologies:
- Active Directory
- Debian
- Ethernet
- Hardware
- Hyper-V
- ICT
- Support
- Linux
- Security
- TCP/IP
- VPN
- Windows
More:
We are excited to announce two job openings for the position of Technical Support Engineer / IT Support Technician. In this role, you will support and deliver the operation and integration of ICT services during our company's ongoing growth phase. As a technology-driven business, we rely on you to provide IT solutions that align with our needs.
Operating within ISO27001 standards, we prioritize information security for our business, clients, and customers. The delivery of ICT services is crucial to our success, requiring a secure and available IT infrastructure to ensure we operate at the highest levels of efficiency, productivity, and security. We value candidates who thrive in a dynamic environment with evolving business requirements and possess a passion for delivering exceptional service levels to colleagues.
Our office provides a luxurious work setting and offers benefits such as secure car parking, 29 days of annual leave (including bank holidays), healthcare and dental schemes, a company pension plan, life assurance, and salary sacrifice schemes for electric cars and cycle-to-work programs. If this role aligns with your career goals, we encourage you to submit your CV for our recruitment team's review.