1st Line Helpdesk Support Engineer - Dudley DY1 £21-26k dependant on experience - Up to 2 years experience well suited 40 hours per week ( 1 Hour Lunch) (2 Shift Patterns 8:00pm-5:00pm or 8:30am-5:30pm) Excellent benefits package & realistic progression Do you want to work fora leading provider of innovative technology solutions, committed to delivering top-notch customer service and technical support? If so, we are looking for a dedicated Helpdesk Support Engineer to join our team and contribute to our mission of excellence. Role Overview: As a Helpdesk Support Engineer (1st Line), you will be the first point of contact for our clients, providing essential technical support and ensuring the smooth resolution of IT-related issues. Your role is crucial in maintaining high levels of customer satisfaction and operational efficiency. Progression available within the company: Senior Helpdesk Support Engineer | Helpdesk Manager | Field Engineer | Senior Field Engineer | Technical Manager | Project Manager Key Responsibilities: Provide first-line technical support to clients via phone, email, and chat. Troubleshoot and resolve hardware and software issues. Log and prioritise support requests in the ticketing system. Escalate complex issues to second-line support or relevant teams. Maintain up-to-date knowledge of company products and services. Assist with user account management and access rights. Deliver exceptional customer service and build strong client relationships. Document solutions and maintain accurate records of support activities. Essential Skills and Experience: Minor experience in a similar first-line support role. Strong understanding of Windows and macOS operating systems. Familiarity with common software applications and basic networking concepts. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Customer-focused with a friendly and professional demeanour. Relevant IT certifications (e.g., CompTIA A, ITIL) are desirable. Level 2 or higher in IT (GCSE, First National Diploma, Foundation or higher) Company Benefits: 25 days of holiday per year. Birthday day off. Healthcare. 5 days of sick pay per year. Company salary pay rise scheme. Training and certifications. Customer Referral Compensation Scheme. 1 SIM Card 24 Month Unlimited data, mins, texts exclusive per employee - we will also supply you with 1gb Overtime 1.5 x per hourly rate (Mon-Sat) (Sun 2 x per hour)