Job responsibilities Working as part of the CHC Team, ensuring a high-quality service is delivered, supporting and mentoring staff to achieve continuous improvement. Managing a caseload of patients and contributing to performance improvement, taking a lead for identified areas where agreed. Monitor quality assurance of care delivery. Undertake statutory reviews and ensure that clients needs have been met and progressed through the appropriate care pathway within agreed timeframes. To ensure all reviews, reassessments include appropriate reports and evidence to support the level of care need identified within the Decision Support Tool. To provide support in developing inter-agency and local partnership working to ensure high standards of patient care. Facilitating, contributing and undertaking CHC assessments and reviews in line with standard operating procedures. Providing expert advice, information and support on Continuing Healthcare to Professionals, Patients and their families. Participating in the verification process. Management of referrals received via the fast track (end of life) pathway. Duty role, managing enquiries received from patients, members of the public and other professionals. Triaging CHC Checklists. Completing retrospective CHC assessments. Supporting the Continuing Healthcare team to ensure that work stream plans are fulfilled and supervised effectively to ensure successful delivery. Supporting the Team Leader to ensure that all processes implemented are compliant with the NHS Continuing Healthcare National Framework. Supporting new staff to complete all mandatory and other training so that staff can fulfil their roles effectively. The role will require travel on occasions, to carry out assessments and reviews. Access to transport is therefore necessary, be it personal or public. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation. All CHC staff are expected to work flexibly, when required, to meet the needs of the service.