IT Solutions Specialist - Engineering Applications
Location(s): Newcastle Upon Tyne, GB
Contract Type: Permanent
Work Pattern: Full Time
Discipline: Information technology
Job Ref: 6819
Location/s: Newcastle Office
Relocation supported: Not supported, but internal applications are welcome
Recruiter contact: Nikki George
The IT Solutions Specialist - Engineering Applications is responsible for supporting group engineering applications. Working as part of the Project Systems team within the IT department, the Specialist will offer valuable experience supporting existing technology and workflows as well as implementing emerging technologies. This role will assist with implementation, maintenance, and support of applications from vendors such as Autodesk, Bentley, and Tekla.
Key duties and responsibilities include:
* Bespoke Application Configuration and Management, IT Service Delivery & Operations, and Key Performance Indicators.
* Application configuration and management.
* Provide 4th line support for Engineering and Design applications including Bentley Systems’ ProjectWise and its association with Autodesk products (e.g. AutoCAD, Civil 3D, Revit) and Bentley products (e.g. MicroStation and AECOsim).
* Complete administration of Mott MacDonald’s Engineering and Information environments, License server management; Install, Configure, and maintain license managers.
* Develop workflows/rules for engineering applications to meet project and business requirements for collaboration and work sharing.
* Design Automation tools and scripts to work with the Engineering Information suite of services.
* Research and Development of new services, applications, and workflows.
* Contribute to the implementation of upgrades and migration to future application versions and services.
IT Service Delivery & Operations:
* Collaborate with Application Packaging, Asset Management, and Service Owners to deliver and deploy applications globally.
* Act as a point of contact for related issues and implement service improvements.
* Coordinate application testing through user acceptance testing.
* Create and manage application testing scripts.
* Ensure all related applications are kept up-to-date on the IT Service Catalogue.
* Provide written documentation, updates, and root cause analysis on incidents and resolutions.
* Interact directly with project teams to gather, document, and implement requirements.
* Monitor systems to ensure optimum service availability.
* Participate in projects to implement new service offerings.
* Monitor and maintain system performance.
* Provide a single point of contact for employees regarding IT issues.
* Deliver an outstanding customer experience by focusing on employee needs and providing timely resolutions.
* Continually update the knowledge base to reduce resolution times for future incidents.
* Identify problems through analyzing incident patterns and suggest enhancements.
* Ensure IT solutions comply with Mott MacDonald standards and policies.
* Experience delivering technical support in an engineering environment using Autodesk and Bentley products.
* Experience deploying applications globally.
* Experience in supporting engineering applications such as Revit, Civil 3D, Infraworks, MicroStation, AecoSIM.
* Graduate or equivalent qualification in an IT-related discipline.
* Knowledge of ITIL Service Management best practices.
* Extensive knowledge of computer-aided engineering tools and methodology.
* Experience in creating PowerShell scripts and relational databases (Oracle and SQL).
* Awareness of Building Information Modelling (BIM).
Personal Attributes:
* Passionate about technology and learning.
* Ability to balance demands and priorities.
* Attention to detail and a focus on quality.
* Excellent conflict resolution, communication, and collaboration skills.
* Logical and analytical approach to solving problems.
We are actively recruiting a diverse workforce that reflects the communities we serve. We encourage applications from people of all backgrounds.
We offer some fantastic benefits including:
* Pension matched up to 7%
* Life insurance
* Continuous development opportunities
* Agile/flexible working
* Enhanced parental leave policies
* Wellbeing support
Apply now, or for more information about our application process, click here.
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