We are recruiting for an Administration Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The Respiratory Team are looking for a confident, enthusiastic administrator to join our team. On occasions you will sit front of house meeting and greeting patients and relatives as they arrive. You will be working with all members of the Respiratory and sleep team which includes the Respiratory Nurses, Admin, Sleep/CPAP staff as well as the respiratory consultants ensuring timely management of patients attending the department. This post requires effective communication and a level of confidence in dealing with the public. You will be supported by the staff in the unit with on the job training. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. You will provide effective administrative support service to the Respiratory Nurse admin team including co-ordination of outpatients appointments, waiting lists and the patient helpline. You will work independently using your own initiative and apply a high degree of confidentiality to all aspects of your work. You will undertake your duties without direct supervision, working within broad procedural guidelines. Ensure referrals are entered onto Lorenzo with an appropriate access plan in accordance with the 18 week pathway. To work alongside the TB nursing team to support duties within the Trust and external agencies such as the World Health Organisation WHO and Department of Health DoH. At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.