Working as part of the 1st tier Aftermarket Supply Chain Team within a global logistics company, the role requires the holder to proactively plan and support engagement with the customer to drive improvements that deliver the best inventory levels to deliver excellent customer service.
Forming a strong relationship and taking a leadership role with the wider team, to develop forecasting and reporting tools which support the customer and the Supply Chain Team. The role also includes leading and driving improvement activity and projects.
The role requires someone with the ability to:
1. Be the escalation point for the team of Vendor Account Managers (VAM);
2. Manage key relationships at a senior level with the client;
3. Form and strengthen core relationships at a senior level with suppliers.
This role is initially offered on a 3 month Fixed Term basis but may well turn into a longer term opportunity.
You will be responsible for:
1. Ensuring that KPI's and SLA's are achieved through supplier management and escalations, providing support to the Supplier and Inventory Project Manager.
2. Developing processes and working practices to enhance the On Time In Full (OTIF) performance of suppliers, ensuring that they deliver the key KPIs relating to availability, back orders, and inventory objectives.
3. Developing, launching, training, and continually improving a supplier performance management system on a Ten(d) to Zero approach.
4. Contacting the client daily through all communication methods, developing working relationships and business growth opportunities.
5. Reviewing products, inventory profiles, and demand trends to improve supplier schedule fill and all key KPIs.
6. Liaising with the client to ensure and creatively resolve any unsatisfied customer orders or issues.
7. Contacting a range of suppliers relating to the products they supply to effectively obtain specific data required under legislation.
8. Creating, compiling, and managing a Master File for the above data collection for sharing with the Purchase and Supply Manager and ultimately the Head of Finance for Tax and Compliance.
9. Reviewing and improving business processes, demand forecasting, and customer service levels.
10. Troubleshooting and deep root cause analysis - understanding the inner workings of SAP, forecasting and planning tools and driving system improvements and digital solutions.
11. Understanding best in class approaches to supply chain, forecasting, and inventory planning and applying them to current practices in driving improvements and developing business cases and reporting packs to support improvement.
12. Presenting high quality project analysis and business cases to the customer using PowerPoint and Excel, face to face and over online conferencing platforms.
13. Working with the finance team to develop inventory and working capital forecasting models.
14. Reviewing and maintaining inventory policies to support accurate schedules with inventory levels that optimise cost, space, and efficiency.
15. Making stock/de-stock recommendations to the customer for UK and North American warehouses.
16. Developing and where possible automating daily reports for the team and customer.
17. Enhancing reporting availability and usage to drive KPI improvement.
18. Developing supply chain effectiveness metrics, reporting regularly on supply chain performance, utilising the metrics and evaluating past performance data to forecast business needs.
This role would suit someone who is:
1. Proficient with data and the use of analytics and spreadsheets.
2. Good at communication with suppliers (including via phone and email).
3. Able to be in the office (Cowley) Tuesdays and Wednesdays.
INDH
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