Account Manager
Location: Peterborough
Salary: £26,500 - (Increase to £28,000 after probation)
Hours: Monday - Friday 08:30 - 17:30 (Rotational late night on Mondays 11:00 - 20:00)
Job Overview
To account manage customer accounts ensuring these are administered and managed effectively and in line with agreed SLA's.
Duties
1. Ensure all data input of client documents is completed with accuracy and within agreed time scales.
2. Responsible for dealing with account enquiries in an efficient and timely manner both face to face, via telephone and email.
3. Account manage a specific set of accounts to develop and nurture relationships.
4. Ensure administration processes on each of the accounts is completed to a high standard and is within SLAs.
5. Resolve customer queries and complaints to mutual satisfaction.
6. Manage the customer post and pre-sale documents.
7. Provide management with live stock reports.
We are looking for:
1. Sales or account management experience - Essential.
2. Initiative and flexibility to react to change.
3. Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising the workload.
4. Attention to detail and a proactive approach.
Please call Maria Jarvis for an informal chat about this position.
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