Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in Berkshire.
What the job will be doing
* To ensure delivery of a responsive, efficient, agile, high quality and customer focused housing management service.
* To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures.
* To seek out resident views and to listen and act.
* Promotes great customer services in all interactions with residents and other stakeholders.
* Provides quality resolutions to routine and more complex queries at pace to residents.
* Represents and champions residents, always.
* Housing Management duties as requested.
What you will need
* Exceptional customer service skills.
* Resourceful and supportive approach when dealing with resident requests.
* Confident in making decisions that are resident focused.
* Ability to quickly disseminate information, simplify complex material and communicate at all levels.
* Experience of working within a customer-focused environment.
* Excellent verbal communication skills.
* Good time management skills, ability to prioritise, copes well under pressure and meet targets.
* A good working knowledge of housing legislation, tenancy legislation and property management regulation.
* Good knowledge of safeguarding practices and risk in the housing sector.
* A good...