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* Who we’re looking for: A Customer Success Manager with a proven ability to support client retention, while identifying and pursuing growth opportunities to drive revenue.
* The challenge: We have an ambitious goal to double our revenue this year, hitting £28 million; this role will have a direct impact on achieving this by expanding existing accounts.
* Where you’ll work: This role will be based in our Hove office 1/2 days a week & can utilise our London Hub.
* How success will be measured: You'll have an individual revenue quota to meet, and will be rewarded with (uncapped!) commission for meeting/exceeding targets.
The Tillo Difference
We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.
We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia, and India.
Day to day this role will
* Find opportunities to grow accounts with a focus on revenue.
* Support existing customers, ensuring they always receive gold standard customer service.
* Offer additional services that are relevant and of interest to customers.
* Work as a link between our technical teams and customers.
* Provide feedback from customers to drive product development.
We’re looking for experience with
* Delivering successful Account Management in a B2B SaaS role.
* Growing revenue within existing accounts; strong negotiation skills are required.
* Building strong working relationships both internally and externally.
* Communicating and confidently presenting both virtually and face to face.
* Translating complex ideas and technical terminology to a wide-ranging audience.
* Data analysis.
We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:
* Enhanced annual leave of 26 days per annum.
* Private Medical care through Vitality.
* Designated share options.
* Access to Tillo’s Storefront with discounts & gift card vouchers.
* Hybrid Working.
* Top spec equipment including laptop, mouse, keyboard, monitor.
* Anniversary gifts.
* Monthly breakfasts, drinks, snacks, and events.
* Department Learning & Development budget.
Tillo was founded in 2016. From the start, our goal was to set a new global standard for rewards and incentives, and we're proud to have achieved just that. Our rich network encompasses 3,000+ of the world's best-loved brands, and we're just getting started! We operate in 37 countries and 25 currencies and have processed over $4bn worth of digital gift cards through our robust platform. We have offices in the UK and the US, and our team has surpassed 130+ employees and counting.
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