Keswick is a fantastic place to live, work and play. This post provides an opportunity for a suitably qualified senior manager with the relevant skills to undertake a central role in this very well established and friendly medical practice. NHS or other healthcare management experience is desirable but not essential.
The attached document is an information pack for the post which includes details on how to apply and a job description. If you have any questions that may influence your decision to apply, please contact Dr David Brigham, GP Partner (david.brigham@nhs.net).
To apply for this post: please send a copy of your CV and a covering letter supporting your application to david.brigham@nhs.net
Main duties of the job
The Practice Business Manager is a key member of the team, expected to demonstrate senior management and leadership qualities.
The successful candidate will also have the ability to identify and implement the Practice's objectives using a combination of personal involvement, motivation of other staff and appropriate delegation.
The post is tasked with assessing organisational performance, developing achievable goals and implementing processes that improve organisational effectiveness and efficiency.
About us
We are a highly respected GMS (General Medical Services) training practice with a list size of approximately 8500 patients. We are registered with the Care Quality Commission (CQC), the most recent full inspection being February 2018 when we were awarded an overall 'Good' rating. Committed to high quality patient care, the practice has consistently high Quality and Outcomes Framework (QOF) achievement.
The practice has strong team ethic and a clear vision to deliver high quality care, with core values which were developed by the whole health care team, ensuring good communication, compassion and continuity of care. There is a great team ethos within the practice which is described as supportive, inclusive, approachable, motivational, caring and friendly; with open and clear lines of communication. Staff engagement outside of the practice is encouraged with summer family BBQs and Christmas parties. Staff turnover is historically very low.
Job responsibilities
Please see the attached file which includes a detailed job description for the role of Practice Business Manager.
Person Specification
Qualifications
* A minimum of A-levels or equivalent, or a relevant degree in business, healthcare management, or a related field.
* Postgraduate Qualifications in Practice Management, Healthcare Leadership, or a related field.
Experience
* Experience in a managerial or supervisory role within a general practice, healthcare setting, or similar environment.
* Proven experience of managing day-to-day operations in a GP practice or a similar environment, including staff management, budget control, and process improvement.
* Experience working with NHS systems, including EMIS, SystmOne, or other GP software systems.
* Familiarity with electronic patient record systems and eHealth technologies.
* Knowledge of financial management in a healthcare context, including budgeting, payroll, and resource allocation.
* Experience with CQC inspections and familiarity with achieving and maintaining CQC compliance.
* Knowledge of NHS funding mechanisms and experience in dealing with commissioning bodies or NHS contracts.
* HR management experience, including recruitment, staff development, and performance appraisals.
Attributes
* Proven ability to lead, motivate, and manage a team, ensuring high standards of service delivery.
* Ability to make decisions and work under pressure in a fast-paced environment.
* Strong organisational and time-management skills, with the ability to prioritise tasks and manage multiple projects.
* Excellent verbal and written communication skills, with the ability to engage and build rapport with a range of stakeholders, including patients, clinical staff, and external organisations.
* Ability to manage and resolve conflicts effectively, ensuring a positive working environment.
* Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing issues.
* Ability to implement change management strategies, ensuring that the practice remains responsive to evolving NHS requirements and patient needs.
* High level of accuracy and attention to detail, particularly with clinical data, financial management, and compliance matters.
* Ability to adapt to changing priorities and work requirements in a fast-evolving healthcare environment.
* Willingness to take on additional responsibilities as needed and contribute to the wider success of the practice.
* Strong commitment to delivering a high-quality patient experience and promoting a positive, inclusive, and supportive environment for patients and staff.
* A strong sense of professionalism, confidentiality, and integrity, particularly with sensitive patient information.
* Demonstrates commitment to ongoing professional development and continuous improvement of the practice.
* Competence in using Microsoft Office (Excel, Word, PowerPoint).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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