This role is for a designated client manager professional passionate about providing excellent customer service in the business services industry. This is a permanent position based in Ripponden, suitable for a team member with a flair for sales and customer engagement across several engineering industries. The role will prove a pivotal function across multinational sales and will have full exposure to end-to-end sales induction processes.
Client Details
Our client is a European based entity specialising in industrial-sized servicing contracts. The organisation has undergone remarkable expansion, establishing itself as a leader in the market with an extensive client base of over 25,000 and a workforce exceeding 900 employees. The workplace of this entity is marked by its dynamic nature, a high-speed operational environment, and a diverse array of activities.
Description
The key responsibilities of the aforementioned consist of:
1. Engage with existing and potential customers over the phone
2. Upselling and developing business
3. Exceeding high volume sales goals while working in a team environment
4. Identify customer needs to offer the best solutions
5. Develop and maintain a broad knowledge of the company's services
6. Meet and exceed personal and team sales targets
7. Maintain high levels of customer service and professionalism
8. Handle customer complaints and queries effectively
9. Record customer information accurately in the database
10. Collaborate with team members to achieve better results
11. Booking outbound sales meetings
12. Prospecting 100 new businesses per week
13. Tracking independent forecast and sales margins
14. Accounting for lead generation responsibilities
15. Verbally establishing quick rapport
Profile
A successful candidate should have:
1. Proficiency in verbal and written communication
2. Ability to source prospects
3. The ability to thrive in a competitive, fast paced environment
4. Excellent communication skills, huge energy and a positive attitude
5. A consistently polished and professional approach to work
6. Excellent customer service skills
7. Ability to work well in a team
8. Strong problem-solving skills
9. Ability to meet sales targets & KPI's/SLA's
10. Good organisation skills
11. Data entry and logging business development opportunities
12. A strong hunger for success with real financial motivation
13. Ability to efficiently prioritise tasks and manage time
14. Drive, ambition and a strong work ethic
Job Offer
Competitive basic salary of £33,000 with bonus guarantees in place.
Internal progression and promotional opportunities
Free parking & gym onsite
Uncapped commission OTE earnings exceeding £50k per annum
Internal onboarding & training
Pension schemes & other benefits
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