Looking for a job where you can support people facing debt and financial difficulties?
Interested in a flexible work environment with the option to work from home or in the office?
Seeking a full-time role with a 37-hour workweek?
We are seeking an entry-level Insolvency Administrator to support individuals facing financial difficulties. In this role, you will assist clients in understanding their available options, ensuring compliance with insolvency procedures, and supporting them through the necessary steps toward financial resolution.
Key Responsibilities
* Speaking with clients and their lenders over the telephone
* Gathering info such as clients' income and expenditure, payslips, bank statements etc and processing these accordingly
* Assessing Debtors for available options
* Entering data collected/ information into our in-house database system
* Updating software system / DMS with all case-related information and tasks
* Creating reports and letters from our database and attach to email
* Drafting letters (templates are provided)
* Keeping a record of payments in and out to and from clients and creditors
* Keeping creditors up to date on payments made in by clients
* Opening and closing of bank accounts
* Taking fees and payments via debit card or direct debit
* Comparing database to reports daily to ensure records are correct
* Use of Microsoft Office applications such as Word, Excel and Outlook.
What we are looking for
* A minimum of 5 GCSEs, including Maths and English.
* 2 years of experience in a similar role, such as customer service or admin experience.
* Knowledge of insolvency processes, financial services, or debt solutions would be highly advantageous but is not essential—full training will be provided.
* Proficiency in Microsoft Office applications (Word, Excel, etc.).
* Strong communication, empathy, and problem-solving abilities are essential.
* Someone who lives within commuting distance to the office.
What we offer
* Option to work from home
* Competitive salary
* Generous annual leave allowance, including bank holidays
* Company pension scheme (eligibility required)
* Office closure during Christmas
* Employee Assistance Program
Career Growth Opportunities
* Permanent position offered upon successful completion of a 6-month probation period.
* Opportunities for career progression within the organisation.
* Training and development opportunities available.
Company Overview & Culture
We are a family-run and family-orientated Company, with approximately 150 staff, who pride ourselves on our offering of debt solutions to our clients. Our main focus is on ethics, excellent client care and a commitment to facilitating a warm and inclusive culture for our employees.
If you are interested and have experience working in a customer service or office admin environment or have a relevant qualification please submit a CV.
Applicants must have the legal right to work in the United Kingdom. Unfortunately, we are unable to offer sponsorship for this role.
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