Job Description
Oracle Program Manager:
Responsible & Accountable for Stakeholder management, gross profit margins, successful contract execution, escalation & dispute management & value creation.
Strongly focused on managing Oracle ERP programs at an enterprise level.
1. Stakeholder management:
* Customer(s): Executive Sponsors, Programme Director, Business Head's
* Partner(s): Oracle CSM, Oracle PSM & Directors of other partners
* Mastek: Vertical leads, PM's, SA's, project teams & support functions
* Internal teams:
o Lead & review fulfillment of resource needs for the projects.
o Final authority to onboard/offboard resources, any resource movement across shores.
o Frequent review of team's performance & quality checks.
o Co-ordination with pre-sales & account managers to mine new opportunities with existing customers.
1. Gross Profit Margins:
* Ensure programs are executed within timelines, efforts & budget (within sales gross profit margins/agreed profit margins).
NOTE: Any slippages on GP margins beyond sales GP should be approved by vertical leader.
* Responsible for month-on-month revenue & resource forecast till program closure and ensure minimum to no variance.
NOTE: Any fluctuations on monthly revenue numbers beyond 2-3% (between forecast & actuals) should be presented to vertical leader along with a justification.
* CR's should be approved as per the agreed rate card. Any discounts beyond 5% should be approved by the vertical leader as rate cards are already discounted.
2. Successful Contract Execution:
* Detailed understanding of every clause in the contract.
* Review Bill of Materials, SOW & ITT responses as part of handover along with PM's & SA's.
* Review other key elements and ensure the team operates within these scope elements. (See project managers section on other key elements)
* Review of various logs periodically & ensure all parties are appraised on risk register & timelines audit log reports.
* Ensure the project team follows the required quality & sanity checks.
* Maintain program level risk register & come up with mitigation plans.
* Coverage of CRs for every slippage due to customer/scope changes.
NOTE: Timely signoffs are a must and need to take hard calls along with vertical leader if signoffs are not provided in time.
* Work with customer & account manager on executing additional scope elements mentioned in contract.
* Co-ordinate with account manager on addressing CSR commitments as part of contracts.
3. Escalation & Dispute Management:
* Handle program level escalations.
* Appraise vertical leader & account manager on all critical escalations.
* Co-ordinate with vertical leader, account manager, customer & legal team for dispute management which involves commercial discussions/negotiations.
4. Value Creation:
* Going beyond SOW without compromising GP%.
* Review of VBA Reports/KPIs and guide team on fine tuning messaging.
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