Our client, within the construction industry is looking for a Service Coordinator who is confident completing administration, communicating with tenants/home owners and the local council to coordinate repairs and maintenance services to properties/buildings.
Working in the contact centre as part of a team, you will assist with the allocation of responsive repair jobs and ensure records are accurately maintained of the jobs undertaken.
Duties will include…
* Allocate work in a timely manner to operatives on a daily basis.
* Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime.
* Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries.
* Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking.
* Any other ad hoc administrative duties as may be required from time to time.
You must have…
* Previous phone based customer service /contact centre experience
1. Excellent organisational/time management skills
2. Excellent administration/word processing skills
3. Demonstrate attention to detail and accuracy at all times
4. Ability to work under pressure to strict deadlines
5. Strong communication...