PT Zoo Crew/Driver (25 hours per week)
Temp Contract approx. 3 months (may be extended)
Belfast Zoo
Main purpose of job
To be responsible for the operation of all front of house and customer service duties, including admissions, the visitors centre and souvenir shop functions.
To be responsible to the Shift Supervisor to ensure a high standard of customer service and cleanliness on the site.
Summary of responsibilities and personal duties
To deal with visitors entering the relevant site, signposting, providing venue information, conducting tours, receiving fees for admission and participating in all zoo wide promotions.
To promote and process all commercial packages, i,e: membership schemes, including issuing and re-issuing membership cards and maintaining the database.
To carry out all duties required in the souvenir shop including selling goods, re-stocking maintainin g stock levels to satisfy customer needs, receiving and checking goods inwards, signing delivery notes pricing and merchandising as required. To ensure service and stock levels maximise sales and comply with Trading Standard regulations.
To carry out regular stock checks and providing accurate information to management as required. Conducting basic analysis on sales trends to help with stock replenishment.
To maintain cleanliness levels on the site. Removing waste, emptying bins in public and staff areas, and disposing of packaging and other materials from the Visitor Centre and adjoining the administration building in accordance with council procedures.
Please note: There is a lot of walking uphill and heavy lifting
FULL JOB DESCRIPTION AVAILABLE
Essential criteria
Applicants must, as at the closing date must have:
1. possess a full, current driving licence which enables them to drive in Northern Ireland, or, have access to a form of transport which will enable them to meet the requirements of the post in full [1] ; and
* be able to demonstrate by providing personal and specific examples, that they have at least one year ’s relevant experience of:
1. cash handling and dealing with enquiries from customers; and
2. general and specific cleaning duties, for example, of public and staff toilets.
[1] Please be advised that this alternative is a - reasonable adjustment - specifically for applicants with disabilities who, as a result of their disability, are unable to hold a full, current driving licence. However please also be advised that, given the business need for the post holder to drive council-owned vehicles, as and when required, in order to fulfil the duties of the post then the - reasonableness - of this adjustment will be thoroughly considered prior to any appointment being made.
Location: Belfast Zoo
Hours of work: 25 hours per week (must be flexible as Working shifts include weekends & bank holidays)
Hourly Rate of pay: £13.05 per hour plus holiday pay
Start date: 17 February 2025
Closing Date for CV’s: 11 February 2025