Roles and Responsibilities:
1. Be able to work on their own and as part of a team
2. Provide ‘Helpdesk’ service to answer or channel appropriately any first point contacts (whether internal or external) and resolve or escalate as appropriate. To include: telephone queries, visitors to department, written enquires and reception cover as required.
3. Ensure that accurate records are kept in line with Data Protection
4. Undertake any ad hoc projects as directed
5. Responsible for HR and Vetting inbox, ensuring that queries/responses are dealt with quickly
6. Advertise job vacancies on our website and via other methods for your region
7. Manage vetting
8. Manage internal applications
9. Hotel/venue and car bookings
10. Provide detailed weekly updates to the HR Service Centre Team Leader
11. Provide accurate HR administration support to the HR team to enable the provision of a timely and efficient service to the business
12. Support compensation and benefits administration to ensure timely processing of payroll, revisions including promotions and transfers, joiners, leavers, TUPE, annual salary and incentive review, fines, pensions, car provision (including driving licence checks), private medical scheme etc.
13. Updating and maintaining HR database and hardcopy personnel files, preparing and issuing the associated correspondence and liaising with payroll to ensure prompt entry onto payroll system.
14. Support as and when required any HR projects in line with agreed annual HR objectives
15. Continuously review and improve HR administration services to ensure we are professional, efficient, business focussed and better than our competitors.
Competencies:
16. Competent use of Word, Excel and PowerPoint
17. Maintain confidentiality
18. The ability to work well under pressure and to tight time deadlines
19. Ability to take ownership of a task and see it through to completion
20. Excellent verbal and written communication skills
21. Excellent accuracy and attention to detail
22. Customer service focus