As part of our work to understand the causes of train delay and build strategies for improvement, we have a team of Train Delay Attributors that work in our 24/7 control centre and attribute all train delay to root causes – in real time.
This role will manage a team of attribution staff, ensuring they have the support and leadership they need to make this process as accurate as possible – in line with our processes and the contractual obligations we have to train operators.
About the role
Here are some of the duties your role will include:
* Provide overall direction with regard to the application of the delay attribution guide, providing support and guidance to relevant managers across the route.
* Apply consistent standards throughout the route for all delay attribution and TRUST incident creations.
* Lead the capture of train delays in line with KPI reporting.
* Undertake briefing of staff on changes to the delay attribution process and guides.
* Promote understanding of the delay attribution process with customers, contractors and other interested parties.
* Provide technical support and advice to the Customer Service team in respect of TRUST / TRUST D.A.
* Assist with the development of data capture contingency plans and monitor the introduction in the event of TRUST failure.
* Assist with real time support to the route control during disruption.
* Undertake competency assessments identifying, recording and implementing any development needs.
What you will bring to the role:
* Experience of managing people
* Knowledge of Network Rail people management policies and procedures
* Detailed understanding of business process manual and commercial environment
It’s desirable if you have it to help give you context to the role:
#J-18808-Ljbffr