Receptionist

Job Description

1. Ensure that Guest expectations are met as a minimum and exceeded where appropriate
2. Promote the hotel & its services in a positive manner;
3. Maintain Check In/Out of guests by following Hotel procedure including completion of registration requirements and allocation of rooms;
4. Maintain procedures for cash handling, telephone bookings, admin etc;
5. Maintains safe and clean reception area by complying with procedures, rules, and regulations;
6. Promptly dealing with guest enquiries, requests and complaints;
7. Liaising with all departments to ensure a positive guest experience i.e. Transport, Housekeeping;
8. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs;
9. Contributes to team by accomplishing tasks / requests as required;
10. Promptly report maintenance issues;
11. Upsell as required to maximize revenue;
12. Maintains security by following procedures; be aware of security protocol in case of emergency;