We have a fantastic opportunity for a Regional Operations Support Assistant (ROSA) to join our team based in Reading, Berkshire.
Please note this role is an office/home hybrid role.
You will support the Operational Management Team within the Berkshire, Buckinghamshire, Oxfordshire and Frimley contract with administrative functions, ensuring a standardised approach is followed for note taking, action record keeping and sharing of lessons for Monthly Management Meetings / Staff.
What benefits can you expect?
* £25,000 per annum.
* Full time permanent, 40 hours per week, Mon – Fri.
* Hybrid working
* Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
* 24/7 online/telephone GP Consultation and access to prescriptions.
* 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
* Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
* Access to mental health consultations.
* Access to physiotherapy consultations.
* Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
* Financial guidance re retirement planning, tax savings and state benefits.
* Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
* Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
* Refer a Friend recruitment incentive scheme with financial rewards.
* The EMED foundation, to provide support to colleagues and our local communities.
* Paid holiday entitlement.
* Pension Scheme.
* Blue Light Card.
* Uniform provided.
* EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
* Flu vaccination through an internal campaign in Autumn/Winter.
Other duties include:
* Maintain the existing staff list documents for the Operations Manager of each Contract within the Region. Ensuring that it is constantly up-to-date with new starters and leavers ahead of any reporting needs.
* Develop an Interview Booking Calendar and liaise with Operational Management of the Region Contracts to organise pre-defined recruitment days.
* Schedule all interviews on pre-defined interview slots using the interview booking calendar.
* To be directly responsible for the Onboarding Process of new starters and record keeping via the Bamboo System, including uploading CVs/Interview Paperwork/References/DBS/Contract of Employment etc.
* Conduct internal file audits of existing staff to ensure >98% people file compliance.
* Attend & Note Take for Monthly Management Meetings / Staff Representative Meetings & Governance & Performance Review Meetings.
* Ensure 100% DBS compliance (excluding LTS/Maternity) and action upcoming DBS for expiry with Operational Management within contract to avoid service delivery impact.
* Assisting the operational teams with stock ordering / PO management.
* Organising Hotels & Training Room Hire for new starts and managers throughout the contract.
* Processing Uniform Orders for New Starters.
* Forwarding Expenses to the EMED Accounts Team for processing on behalf of the operational teams.
Do you have what it takes?
* The ability to work on your own initiative and as part of a Team.
* Must be a good communicator.
* Customer focused.
* Able to remain calm under pressure.
* Good problem-solving skills.
* Good literacy and numeracy skills.
* Good attention to detail.
Our Values
Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
A*gile – We listen, learn and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
E*mpowered – We are confident and committed to taking responsibility to deliver the highest quality service.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 3000 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Schedule:
* Monday to Friday
Application question(s):
* Do you have right to work in the UK without employer sponsorship?
* Are you able to work on your own initiative and as part of a Team?
* Are you happy to work from home and also from our Reading office?
Work Location: In person
Reference ID: CM/ROSA/Reading
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