Are you an experienced Technical Support Advisor? Are you looking for a new challenge and would you like to work for a world class and sustainable manufacturer? then please read on ….. The role: To provide efficient, knowledgeable technical support to assist our clients customers & engineers in the field Purpose of the role: Externally: Diagnosing, troubleshooting, and resolving technical problems for our clients customers, installers & engineers Internally: Provide internal staff within applicable departments with technical advice, knowledge & support What you will be doing on a day to day basis: Provide technical assistance / advice to customers & engineers in the field in relation to supplied equipment using a variety of means (telephone/email etc.) Provide technical assistance / advice to the Aftersales Department in relation to warranty call out visits To work alongside other relevant departments, to gain relevant product knowledge essential to the role To fully utilise the companys CRM system to manage/prioritise/update technical call tickets Escalate unresolved issues to higher-level support or relevant departments as required Analyse the reasons for technical calls and reduce call volume by identifying other suitable means of providing product information to customers From relevant technical calls, highlight improvements associated with product design / production methods / informat...