Job summary We are looking to recruit a Dispensary Business Manager who would be responsible for managing the financial and staffing elements of our five dispensaries. The successful candidate will be integral in maintaining and improving the profitability of the dispensaries whilst supporting our Dispensary Team, which is made up of a five dispensaries. They will be responsible for developing processes within the team to ensure our practices are providing an efficient, high-quality service to our patients. To achieve this, they will monitor performance and outputs. You will need to be confident in implementing change, have excellent organisational skills and be prepared to use your own initiative on a day-to-day basis. Working Hours: Up to 37.5 Main duties of the job Responsible for managing the Dispensary Teams Responsible for ensuring quality and safety in our dispensing Responsible for ensuring financial management and efficiency in all our dispensing Responsible for producing and presenting performance reports About us LAKESIDE HEALTHCARE Lakeside Healthcare is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP practices across 14 sites that are part of their local communities. We work together as practices to provide resilience, sharing learning and professional back-office support services. Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff, and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team. We also host a clinical research team who run high quality clinical trials and studies to support the development of new medications and preventative treatment for long-term conditions. We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do. About the Practice This role will be working alongside practice and pharmacy teams, and managing the dispensaries at five of our sites. Date posted 31 October 2024 Pay scheme Other Salary £35,000 to £38,000 a year Contract Permanent Working pattern Full-time Reference number A3007-24-0282 Job locations Lakeside Healthcare 1 Exchange Court, Cottingham Road, Corby, Northamptonshire, NN171TY Corby NN171TY Job description Job responsibilities We are looking to recruit a Dispensary Business Manager who would be responsible for managing the financial and staffing elements of our five dispensaries. The successful candidate will be integral in maintaining and improving the profitability of the dispensaries whilst supporting our Dispensary Team, which is made up of a five dispensaries. They will be responsible for developing processes within the team to ensure our practices are providing an efficient, high-quality service to our patients. To achieve this, they will monitor performance and outputs. You will need to be confident in implementing change, have excellent organisational skills and be prepared to use your own initiative on a day-to-day basis. Key Responsibilities To ensure the provision of efficient and high quality dispensing of medication to the eligible patients, and to ensure effective financial control of the dispensary Analysis of invoices for bonus stock and ensuring bonus stock is received Monthly review of the Drug Tariff for price and category changes. Monthly review of Manufacturer Discount Schemes and any follow up with wholesalers/ representatives as needed. Responsible for the overall management of Prescription Pricing Authority submissions monthly to the Prescription Pricing Authority (PPA); preparing vaccine list; dealing with prescriptions returned by the PPA Liaison with wholesalers/ drug company representatives to ensure that best possible discounts are obtained Quality And Safety Development and maintenance of the standard operating procedures. Ensure the appropriate management of controlled drugs and high-risk medication within the dispensary Responsible for the implementation of Dispensary Services Quality Scheme in partnership with dispensary lead GP Partners Ensuring that drug recalls are managed in the dispensary in line with Standard Operating Procedures Overall, in change of undertaking any dispensary audits as advised at either practice/ local or national level, in conjunction with the dispensary lead GP. Team Management Manage team performance, provide regular 1:1s for team members based on the Practice continual performance management plan and work with the team to continually improve patient experience Facilitate workforce planning in conjunction with the dispensary lead GP and practice Manager Ensure team members are up to date with their mandatory training Provide new team members with a detailed training plan and provide ongoing support/reviews during probation periods Attend management meetings Liaise with the wider primary care team, external agencies as and when required Ensure the dispensary team is up to date with Practice updates and cascade information as and when required Ensure that all Lakeside practices follow MHRA guidance and alerts Ensure the wider team are aware as and when dispensary procedures change or are updated Implement the Practices confidentiality and privacy policies Follow the Practices safeguarding policies and procedures Promote and help maintain the Practices health and safety policies and oversee health and safety within the dispensaries Support the Practice with equality, diversity and rights of patients, carers and colleagues using the policies and procedures Participate in any training programme implemented by the Practice as part of this employment. Additionally, take responsibility for own development, learning and performance Help contribute to implementing change within the Practice Undertake any tasks consistent with the level of the post and the scope of the role Job description Job responsibilities We are looking to recruit a Dispensary Business Manager who would be responsible for managing the financial and staffing elements of our five dispensaries. The successful candidate will be integral in maintaining and improving the profitability of the dispensaries whilst supporting our Dispensary Team, which is made up of a five dispensaries. They will be responsible for developing processes within the team to ensure our practices are providing an efficient, high-quality service to our patients. To achieve this, they will monitor performance and outputs. You will need to be confident in implementing change, have excellent organisational skills and be prepared to use your own initiative on a day-to-day basis. Key Responsibilities To ensure the provision of efficient and high quality dispensing of medication to the eligible patients, and to ensure effective financial control of the dispensary Analysis of invoices for bonus stock and ensuring bonus stock is received Monthly review of the Drug Tariff for price and category changes. Monthly review of Manufacturer Discount Schemes and any follow up with wholesalers/ representatives as needed. Responsible for the overall management of Prescription Pricing Authority submissions monthly to the Prescription Pricing Authority (PPA); preparing vaccine list; dealing with prescriptions returned by the PPA Liaison with wholesalers/ drug company representatives to ensure that best possible discounts are obtained Quality And Safety Development and maintenance of the standard operating procedures. Ensure the appropriate management of controlled drugs and high-risk medication within the dispensary Responsible for the implementation of Dispensary Services Quality Scheme in partnership with dispensary lead GP Partners Ensuring that drug recalls are managed in the dispensary in line with Standard Operating Procedures Overall, in change of undertaking any dispensary audits as advised at either practice/ local or national level, in conjunction with the dispensary lead GP. Team Management Manage team performance, provide regular 1:1s for team members based on the Practice continual performance management plan and work with the team to continually improve patient experience Facilitate workforce planning in conjunction with the dispensary lead GP and practice Manager Ensure team members are up to date with their mandatory training Provide new team members with a detailed training plan and provide ongoing support/reviews during probation periods Attend management meetings Liaise with the wider primary care team, external agencies as and when required Ensure the dispensary team is up to date with Practice updates and cascade information as and when required Ensure that all Lakeside practices follow MHRA guidance and alerts Ensure the wider team are aware as and when dispensary procedures change or are updated Implement the Practices confidentiality and privacy policies Follow the Practices safeguarding policies and procedures Promote and help maintain the Practices health and safety policies and oversee health and safety within the dispensaries Support the Practice with equality, diversity and rights of patients, carers and colleagues using the policies and procedures Participate in any training programme implemented by the Practice as part of this employment. Additionally, take responsibility for own development, learning and performance Help contribute to implementing change within the Practice Undertake any tasks consistent with the level of the post and the scope of the role Person Specification Travel Essential Ability to travel to various sites Experience Essential Previous management or supervisory experience, experience of handling staff performance Must have excellent Word and Excel skills Understanding of budget management Primary Care Experience Experience of creating and presenting plans and reports. Understanding of Health and Safety Ability to improve processes and efficiency in dispensary Experience in a dispensary Desirable Understanding of pharmacy regulations and CQC Qualifications Essential Educated to A level or equivalent Person Specification Travel Essential Ability to travel to various sites Experience Essential Previous management or supervisory experience, experience of handling staff performance Must have excellent Word and Excel skills Understanding of budget management Primary Care Experience Experience of creating and presenting plans and reports. Understanding of Health and Safety Ability to improve processes and efficiency in dispensary Experience in a dispensary Desirable Understanding of pharmacy regulations and CQC Qualifications Essential Educated to A level or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Lakeside Healthcare Group Address Lakeside Healthcare 1 Exchange Court, Cottingham Road, Corby, Northamptonshire, NN171TY Corby NN171TY Employer's website https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)